Barista | Plum Market (1)

Paradies Lagardère•Romulus, MI

About The Position

The Barista creates an excellent guest experience by interacting with guests and preparing and serving tea, coffee, and espresso drinks. The role may be based in a national brand or a locally inspired concept and focuses on delivering first-class experiences to the traveling public. Team members are expected to uphold Paradies Lagardère’s service standards and core values, contribute to a safe and respectful workplace, and provide courteous, friendly, and efficient service to guests and coworkers. The position requires working the listed schedule: Sunday through Thursday, 4:00 a.m. to 12:30 p.m.; Friday and Saturday off. The Barista may be asked to support other restaurant areas and perform additional duties as assigned. The position description may change and does not constitute an employment contract.

Requirements

High school diploma or GED.
Customer-service focus and a solution-oriented approach.
Ability to take direction and collaborate in a team environment.
Ability to work in a high-energy, demanding environment.
Math skills sufficient to calculate costs, make change, and follow cash-handling procedures.
Effective communication skills and ability to work independently and with team members.
Ability to work unsupervised for extended periods and demonstrate good judgment when dealing with customers and peers.
Ability to communicate effectively in English and read, write, and perform mathematics in English.
Ability to lift at least 25 pounds and perform essential duties involving standing, bending, reaching, climbing a ladder, and walking long distances.
Ability to stand for long periods and work in environments with varying temperatures.
Ability to work various shifts in a team-oriented, year-round operation.
Strong self-motivation, leadership, organizational, interpersonal, and prioritization skills; ability to handle multiple tasks and adapt to changing priorities and unexpected situations.

Nice To Haves

Food and beverage experience.
ServSafe certification or equivalent.

Responsibilities

Provide courteous, friendly, efficient, and first-class service to guests, business partners, and peers.
Greet and acknowledge guests and take their food and drink orders within 30 seconds of entering the concept.
Operate coffee-making equipment and dismantle and clean machinery as needed.
Prepare and present beverages according to established recipes and presentation standards.
Accurately total orders, process and collect payments, handle cash and card transactions, and make change in accordance with cash-handling and loss-prevention procedures.
Maintain knowledge of the restaurant’s menu and products.
Ensure guest satisfaction, respond to inquiries and requests promptly, and address concerns, involving a manager when necessary.
Assist with training new team members by reinforcing successful performance and providing help as needed.
Support other restaurant areas as requested, including seating customers, answering telephones, stocking, cleanup, and documentation.
Maintain a clean, organized, and safe work environment, including trash removal, sweeping, mopping, and dishwashing.
Follow grooming and uniform guidelines, including wearing slip-resistant shoes.
Comply with applicable local, state, and federal laws and regulations, including food-safety requirements.
Meet Secret Shopper standards and ask appropriate SMG-related questions to encourage positive guest comments.
Perform other duties as assigned.