Barista (Part-Time)

Black Rock Coffee Bar•Poway, CA

12d•Onsite

About The Position

As a Barista at Black Rock Coffee Bar, you are at the heart of the guest experience, creating meaningful connections with guests and team members while delivering exceptional service and consistently crafted beverages. You bring energy, care, and attention to each interaction while maintaining a welcoming, clean, and efficient store environment. Success requires a passion for people, commitment to quality, and the ability to thrive as part of a fast-paced, collaborative team. The role operates in a fast-paced retail coffee shop with frequent interaction with guests and team members. It involves continuous movement, regular use of beverage and food preparation equipment, and working safely around hot surfaces, liquids, cleaning products, and other food-service conditions. Line busting and other duties may require working outdoors in varying weather conditions. Black Rock Coffee Bar offers entry-level Baristas opportunities to develop leadership skills through initiative, cross-functional projects, and training new team members. Demonstrating dedication and adaptability can support advancement within the company.

Requirements

Strong communication and interpersonal skills.
Ability to thrive in a fast-paced environment and handle multiple tasks with attention to detail.
Excellent customer service skills and a friendly, outgoing personality.
Ability to build positive relationships with customers and team members.
Flexibility to work weekends, holidays, and varying shifts.
Self-motivation and ability to work independently during down times.
Ability to stand and walk for extended periods; frequently bend, reach, twist, and perform repetitive hand and wrist movements.
Ability to lift, carry, push, or pull objects weighing up to 50 pounds.
Manual dexterity to safely operate espresso machines, blenders, ovens, POS systems, and other store equipment.
Visual and auditory ability to read orders, prepare products, communicate, and safely perform job duties.
Ability to perform basic calculations for recipes, transactions, and cash handling.
Ability to work indoors and outdoors as assigned, including exposure to varying temperatures and weather conditions.
Ability to occasionally stoop, kneel, crouch, and use ladders or step stools.

Responsibilities

Warmly welcome customers and team members and foster a positive, engaging environment.
Meet service-speed requirements without compromising beverage quality or customer service, including for third-party orders.
Prepare and serve coffee and coffee-less beverages and food items using retail equipment.
Maintain clean, organized work and customer areas and follow health and safety guidelines.
Promote new coffee offerings and seasonal specials.
Handle cash and credit transactions accurately, including daily cash deposits when required.
Support training initiatives and mentor new team members during onboarding.
Complete daily, weekly, and monthly tasks assigned by the leadership team.
Address customer complaints and resolve issues professionally and promptly.
Assist with inventory management and restock supplies and product displays as needed.
Conduct line busting during peak periods to expedite customer orders.
Work independently during shifts with initiative and minimal supervision.
Follow company policies and procedures.
Create welcoming, positive, and authentic connections with guests and team members.
Prepare beverages and food accurately and consistently while meeting quality and service-speed expectations.
Maintain food safety, cleanliness, cash-handling, and operational standards.
Support the team during daily operations and peak periods through reliability and accountability.