Barista - Part time

HEI Hotels & Resorts•Jacksonville, FL

11d

About The Position

The Barista provides superior customer service while maintaining a clean and attractive outlet for guests. The role involves welcoming customers, accurately preparing orders, processing payments, resolving guest concerns, maintaining product-preparation standards, and following cash-handling and accounting procedures. The position is part-time at the Marriott Jacksonville Downtown in Jacksonville, Florida.

Requirements

Basic mathematical skills for operating a cash register, making change, totaling guest checks and the bank, preparing cash drops, totaling other charges, and understanding portion sizes in relation to pricing.
Ability to operate a keyboard and use Point of Sale procedures.
Ability to effectively deal with and resolve conflict situations, such as an inaccurate check total.
Ability to sit and/or stand and work continually in confined spaces, with or without reasonable accommodation.
Effective verbal and written communication skills.
Ability to adapt communication style to different audiences, including supervisors, coworkers, and the public.

Responsibilities

Greet customers promptly with a friendly, sincere welcome and listen to and understand their requests.
Prepare customer orders accurately and efficiently.
Ring guest checks correctly and close them using the appropriate payment method, such as cash, credit card, or house charge.
Ensure guest satisfaction and tactfully negotiate a resolution when a guest is dissatisfied.
Maintain the highest standards for product preparation.
Clean or sanitize work areas, utensils, equipment, service stations, or seating areas.
Follow accounting guidelines for payments, check-total verification, tip disbursement, cash drawer and house bank management.
Balance the house bank at the end of the shift and retrieve and return it between the vault and workstation to ensure accountability.
Comply with attendance rules and be available to work regularly.
Perform other job-related duties as assigned.