Barista (Seasonal)

Balboa Bay Resort & Club•Newport Beach, CA

7d•$18 - $18•Onsite

About The Position

The Barista provides guests with prompt service and quality beverages and food products while maintaining a clean, comfortable, and well-stocked work environment. The role includes helping guests select menu items, preparing coffee and non-coffee beverages and food, processing orders and payments, and providing a high-level dining experience. The position is seasonal at Balboa Bay Resort in Newport Beach, California.

Requirements

One year of food service or Barista experience.
Basic knowledge of food and coffee preparation, comparable hotel service standards, guest relations, and etiquette.
General knowledge of coffee beverages served.
Ability to serve guests through verbal, face-to-face interactions and use discretion with confidential or sensitive information.
Positive attitude, professional demeanor, strong communication and interpersonal skills, and commitment to guest satisfaction.
Ability to perform basic math, learn and use hotel POS computer systems, stay organized, attend to detail, handle multiple tasks, and work under pressure while serving multiple guests.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to speak, read, write, and understand English to follow instructions and safety rules and communicate with guests.
Ability to work varying schedules, including holidays, weekends, and alternate shifts, based on hotel business needs.
Valid current Food Handlers Card, or willingness and ability to obtain one within 30 days of employment.
Knowledge of applicable health standards and ability to maintain a clean appearance and professional demeanor.

Nice To Haves

Food service or Barista experience in a hotel or resort environment.

Responsibilities

Help guests select food and beverages by explaining available selections, and upsell items to maximize profitability.
Enter orders into the POS system, recording guests’ choices, dietary needs, and special requests.
Prepare coffee and non-coffee beverages using espresso machines, blenders, and other beverage-preparation equipment.
Prepare food items according to recipes.
Serve guests promptly, courteously, and efficiently, maintaining a professional distance and remaining attentive to their needs.
Operate the cash register; accept cash, credit card, and room-account payments; provide accurate change; and balance payment methods against sales reports.
Follow food-handling, TIPs, sanitation, health department, safety, and HAZMAT requirements, including familiarizing oneself with current MSDS.
Use assigned personal protective equipment as required and report defective, damaged, lost, or ill-fitting PPE or equipment to a manager.
Report potential safety issues, unsafe conditions, maintenance needs, accidents, and unusual events to management or Security as appropriate; take immediate action in emergencies.
Keep work areas clean and stocked.
Resolve guest complaints within the scope of authority or refer them to management.
Report to work as scheduled, on time, and regularly, and complete required training.
Wear non-slip, oil-resistant shoes.