Barista - Temporary

Barnes & Noble•Gilroy, CA

22h

About The Position

A Barista is an integral member of a Barnes & Noble Café team, welcoming customers, answering questions, and helping them choose beverages and café items. The role supports efficient café operations and attractive presentation by stocking deliveries, maintaining the bake case and dining area, and serving customers at the register in a friendly, professional manner. Baristas are expected to demonstrate reliable attendance, flexibility in responding to store scheduling needs, a positive and helpful approach to work, consideration for colleagues, cheerful customer service, willingness to learn, and enjoyment of the role. They are trained to use café technology, maintain merchandising and cleanliness, prepare food and drinks accurately, handle deliveries and stocking, follow FIFO and product-dating practices, carry out cleaning tasks, support the bookfloor team when needed, and follow loss-prevention and de-escalation procedures. The work involves prolonged standing, repetitive bending, lifting, and considerable walking. Baristas may support other stores in the wider Cluster when able and needed. As they develop, they build knowledge of café products, promotions, food and beverage customizations, retail options, training tools, and safety, hygiene, and sanitation practices. With mastery of the role’s skills, the expected next career step is Senior Barista. Employees must comply with company policies and procedures.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including willingness to fill scheduling gaps when able.
Positive, energetic, and reliable approach to assigned work.
Supportive and considerate behavior toward colleagues.
Cheerful, helpful customer service.
Aptitude and willingness to learn new skills and knowledge.
Ability to use varied technology, including registers, computers, and tablets, comfortably and efficiently.
Ability to make food and drinks accurately and follow café cleanliness, stocking, merchandising, FIFO, and product-dating procedures.
Ability to perform prolonged standing, repetitive bending, lifting, and considerable walking.

Responsibilities

Welcome customers, answer questions, and help them select beverages and café items.
Maintain attractive café presentation and help ensure efficient café operations.
Unpack and stock deliveries, and tidy the bake case and dining area.
Operate registers quickly, reliably, and professionally.
Use registers, computers, tablets, programs, and other tools efficiently.
Maintain café presentation, cleanliness, and visual merchandising of counter and floor retail fixtures.
Prepare food and drinks accurately using product knowledge, colleagues’ knowledge, recipe guides, and product specification sheets.
Complete daily and weekly cleaning tasks during shifts.
Follow First In First Out (FIFO) practices and date products correctly.
Support the bookfloor team when needed.
Follow loss prevention procedures and de-escalation techniques; identify theft and seek support for problematic behavior or store issues.
Develop knowledge of beverage, bakery, savory, and gifting products and use it to maintain appealing presentation.
Share information about new limited-time offers and café promotions with customers and colleagues.
Recommend food and beverage customizations to customers.
Build knowledge of café retail options and use café training tools appropriately.
Follow café safety, hygiene, and sanitation guidelines and procedures.
Support the success of key products and promotions.
Comply with company policies and procedures.