Barista, Lead

Holland America/Princess Alaska-Yukon Land Operations•Trapper Creek, AK

105d•Onsite

About The Position

The Lead Barista provides friendly, efficient service and positive guest interactions while serving food and beverages. This role helps ensure guests have an exceptional dining experience by following applicable state and local laws and company policies, responding attentively to guests’ needs, and making them feel welcome, comfortable, and important. The position also supports the smooth operation of coffee sales and helps train fellow team members.

Requirements

Must have or be able to obtain an Alaska Food Handler Card.
Must pass a pre-employment background check.
Must be eligible to work in the United States; the employer is unable to sponsor or take over sponsorship of employment visas at this time.
Ability to regularly lift 10–15 pounds and frequently lift or move up to 25–50 pounds.
Ability to organize and prioritize work, maintain attention to time constraints, and work in a team or group environment.
Ability to work in a fast-paced environment with multiple tasks and external influences.
Ability to work independently with minimal supervision while achieving daily goals.
Ability to support and comply with company policies, procedures, guidelines, and health and safety standards.
Ability to stand, walk, and work on one’s feet for a minimum of 8 hours per day.

Responsibilities

Organize and set up the workspace before, during, and after each shift, including stocking, cleaning, sanitizing, and preparatory work.
Work with the Food and Beverage leadership team to ensure the smooth operation of coffee sales.
Maintain knowledge of all coffee beverages offered.
Train and encourage the growth of fellow team members.
Greet and welcome guests while maintaining a professional appearance.
Present menus and recommendations to guests knowledgeably.
Follow the company’s guest-service sequence to provide a quality beverage experience.
Clear, clean, sanitize, and reset the venue as needed.
Operate a computerized point-of-sale system efficiently; complete financial transactions accurately, make change, and run credit cards.
Proactively communicate safety, guest, or employee concerns to supervisors and management.
Contribute to the overall success of the venue and welcome guests as needed.
Maintain high standards of cleanliness and sanitation in work and storage spaces.
Contribute to a positive guest experience while maintaining a professional attitude and appearance.