Leeward Market Cafe | Barista/Cashier | Part Time

Omni Hotels & Resorts • Fort Lauderdale, FL

2d

About The Position

The Barista/Cashier provides quick, efficient, and professional service to guests in Leeward Market Cafe, maintaining high service standards and ensuring guest satisfaction. The role prepares and serves food and beverages in a coffee-house setting, restocks merchandise, and keeps the market and lobby public areas clean. It also involves cash and transaction handling, maintaining inventory when needed, following food-handling and equipment-safety procedures, and coordinating with other departments to address guest needs.

The position requires a professional, calm, and welcoming manner, including when responding to guest complaints or working under pressure. The Barista/Cashier follows Omni uniform, grooming, purchasing, discount, documentation, payment, and beverage-preparation standards, and seeks opportunities to improve the guest experience.

Requirements

• At least 1 year of customer service experience in a food/beverage and/or retail environment.
• Previous cash-handling and customer-service experience.
• Ability to communicate clearly and pleasantly in spoken and written English with guests, management, and coworkers.
• Ability to accurately and efficiently enter information into MICROS.
• Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with coworkers within and outside the department.
• Ability to prioritize, organize, and follow up on guest requests and needs in a fast-paced environment.
• Ability to move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
• Ability to stand, walk, or sit for an extended period or an entire work shift.
• Ability to perform repetitive motions with consistent use of hands and arms.

Nice To Haves

• Previous coffee-house and/or hotel experience.

Responsibilities

• Prepare and serve food and beverage offerings in a coffee-house setting.
• Communicate effectively with guests and associates and represent Omni standards when addressing guest complaints and issues.
• Remain professional in all situations and work effectively in stressful, high-pressure conditions.
• Follow uniform and grooming standards.
• Maintain lobby public areas and keep the workspace clean throughout the shift.
• Restock merchandise.
• Assist with monthly inventory when necessary.
• Follow procedures for tendering transactions, cash handling, room charges, credit cards, checks, logs, receipts, and returns.
• Maintain a cash bank and ensure accuracy of guest room numbers for room charges.
• Collaborate with other departments to satisfy guest needs.
• Follow proper food-handling procedures and equipment-use and safety procedures.
• Follow policies regarding employee purchases and discounts.
• Prepare and serve beverages consistently according to Omni standards.
• Seek ways to improve the guest experience.
• Become familiar with products and preparation methods, including coffee, espresso, specialty drinks, and retail items.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed