Barista, Lobby Cafe (Part-Time; Varied)

Harrah's Cherokee Casino Resort•Cherokee, NC

9d•Onsite

About The Position

The Barista provides excellent service to restaurant customers at Harrah’s Cherokee Casino Resort. The role involves preparing coffee and other beverages, informing guests about menus and specials, promoting food and retail items, and delivering outstanding guest service. The Barista maintains a clean work area, addresses guest concerns, supports service recovery, contributes to a positive team environment, and follows regulatory, departmental, and company policies and procedures.

Requirements

High school diploma or GED.
Ability to attend to multiple priorities simultaneously.
Legible handwriting.
Ability to add, subtract, multiply, and divide quickly and correctly.
Ability to communicate information effectively to others.
Willingness to learn and adapt, with attention to detail and strong observational skills.
Documented teamwork behaviors and attitudes.
Neat, professional appearance and excellent personal hygiene.
Ability to stoop, bend, reach, kneel, twist, and grasp.
Ability to remain on one’s feet for an 8-hour shift.
Ability to lift up to 25 pounds and carry 5 pounds.
Ability to respond to visual and aural cues.
Ability to read, write, speak, and understand English.
Ability to tolerate varying noise and temperature levels, illumination, vibrations, crowds, and air quality, including secondhand smoke.
Ability to work a flexible schedule, including weekends, evenings, and holidays.

Nice To Haves

Six months of prior food service experience.
Care certification.

Responsibilities

Provide guests with menus and inform them of specials.
Prepare coffee and beverages skillfully, with knowledge of coffee blends, quality, varieties, roast levels, and latte art; memorize recipes and prepare beverages accurately.
Upsell chocolate, pastries, and retail items according to restaurant standards.
Deliver superior customer service by maintaining a positive attitude, greeting guests warmly, anticipating needs, checking satisfaction, resolving service breakdowns, promoting Total Rewards programs and card membership, and thanking guests as they leave.
Maintain a neat and clean work area.
Handle and resolve guest concerns, delight guests with outstanding service, and ensure service recovery activities.
Make sound decisions while motivating the team and maintaining high morale.
Participate in the team by volunteering and contributing to projects, committees, and task forces.
Follow regulatory, departmental, and company policies and procedures ethically.
Endorse Caesars Entertainment’s business objectives, ethics, and values in accordance with its Code of Commitment and Mission, Vision, and Values.