Barista/Bar

Westwood Country Club•Austin, TX

About The Position

The Barista/Bar (Counter Server/Barista) provides food and beverage service to members and guests at Court 7 Grill, delivering courteous, professional hospitality and following established service standards and procedures. The role works under the direction of the Court 7 Grill Managers and Assistant Managers, follows instructions, works effectively as part of a team, and assists with daily operations as needed. This is a non-exempt, hourly position. The employee prepares and serves coffee beverages, smoothies, and alcoholic beverages; takes and enters orders accurately in the POS system; delivers food and beverages; and maintains clean, organized, stocked dining and service areas. The role must comply with applicable health, food safety, sanitation, workplace safety, club policy, and responsible alcohol service requirements. Employees must follow associate handbook appearance guidelines and department uniform requirements.

Requirements

Passion for coffee and interest in the coffee program.
Active TABC certification.
Active Food Handlers’ certification.
Ability to multitask.
Ability to solve problems quickly.
Strong customer service and communication skills.
Ability to speak clearly and concisely with staff and club members.
Ability to deal diplomatically with difficult situations and people while maintaining integrity.
Ability to follow written, oral, or diagrammatic instructions using common-sense judgment.
Ability to address problems involving several concrete variables in standardized situations and interact with varied customer personalities.
Ability to perform the physical demands of the role, including lifting at least 50 pounds.

Nice To Haves

High school diploma or equivalent preferred.
Retail, hospitality, and/or customer service experience preferred.

Responsibilities

Accurately take and enter member and guest orders in the POS system, using the correct member name, account number, and sub-number.
Prepare and serve coffee beverages, smoothies, and alcoholic beverages according to established recipes and service standards.
Provide attentive food and beverage service, deliver orders to tables in indoor and outdoor dining areas, and assist with food running as needed.
Bus tables, clear used dishes and glassware, and reset tables for incoming members and guests.
Restock food, beverages, supplies, and smallware as needed.
Safely operate food and beverage production equipment according to manager direction, established procedures, and manufacturer guidelines.
Promote coffee and specialty beverages by explaining products, preparation methods, and available modifications.
Maintain knowledge of menu offerings, including ingredients, preparation methods, and available modifications.
Keep work areas clean, organized, and properly stocked throughout each shift.
Provide professional, friendly, and attentive service consistent with the club’s standards.
Comply with club policies, health regulations, sanitation standards, workplace safety practices, and responsible alcohol service requirements.
Maintain the cleanliness, organization, safety, and appearance of dining and service areas.
Follow workplace appearance guidelines and department uniform requirements.