Banquets Server, Flex

HOUSTONIAN•Houston, TX

6d•Onsite

About The Position

This position is responsible for serving banquets and handling banquet-related food and beverage operations for The Houstonian Hotel. The role supports the hotel's luxury standard and reputation by providing service with discretion and professionalism. Scheduled days and hours vary based on departmental needs.

Requirements

Must be of legal age to serve alcoholic beverages.
Must have a TABC certificate and Food Handlers Certification.
Must meet the stated physical requirements for at least an eight-hour shift, including frequent standing, walking, climbing ladders and stairs, kneeling, reaching overhead, and lifting and carrying objects weighing up to 50 pounds.
Must communicate effectively with guests, members, customers, and coworkers, including using a two-way radio clearly and accurately.
Must be able to see and read printed matter with or without vision aids, read instructions and reports, and work with computers and PDAs in varying light conditions.
Must be able to analyze and process written information and communicate the content of reports.
Must work safely with chemicals according to SDS sheets and applicable laws, codes, and regulatory requirements.
Must perform activities in a professional manner.

Nice To Haves

High school education is preferred but not required.
Previous experience in a banquets environment is helpful.

Responsibilities

Maintain a commitment to customer service and guest satisfaction.
Serve food and beverages and respond to guest questions in a cordial, efficient, and professional manner.
Ensure food and beverages are served with consistent presentation and at proper temperatures.
Assist with transporting food, beverages, equipment, meeting supplies, china, glassware, silverware, and linens as required.
Work cooperatively with the management team, fellow employees, and other departments.
Enforce sanitation procedures, safety guidelines, and requirements.
Organize, clean, maintain, and look after equipment before, during, and after functions.
Keep storerooms clean, organized, and secured.
Promptly communicate special requests, guest problems, or concerns to the Banquet Captain, Director of Banquets, and/or Executive Chef.
Follow designated opening and closing procedures to keep areas secure and energy efficient.
Adhere to department and hotel policies and procedures.
Properly handle and clean equipment, china, and glassware.
Perform other duties as assigned.