Hyatt Regency Louisville - Banquets Manager
About The Position
The Banquets Manager oversees the Banquet Department and coordinates event operations from setup through service and cleanup. The role balances cost control with high-quality guest service and helps ensure events run smoothly. The manager leads the banquet team by hiring, training, coaching, and supporting employees and their professional growth. The position requires a service-first approach, reliable attendance and flexibility for changing event schedules, compliance with company standards and safety regulations, and maintaining required certifications. The manager also uses Windows operating systems, communicates effectively, solves problems under pressure, analyzes information to make timely decisions, and handles financial data and basic arithmetic.
Requirements
- High school diploma or equivalent.
- At least 2 years of progressive hotel or related experience.
- Supervisory experience.
- Proficiency with Windows operating systems.
- Strong communication skills, including clearly conveying information and listening effectively to coworkers and guests.
- Problem-solving skills, including anticipating, identifying, and resolving workplace issues under pressure.
- Ability to assimilate and analyze complex information from multiple sources and make quick, accurate decisions.
- Comfort working with financial data and performing basic arithmetic functions.
- Food Handlers, Alcohol Awareness, CPR, and First Aid certifications must be kept current.
Responsibilities
- Oversee banquet department operations and coordinate event setup, service, and cleanup.
- Balance cost control with guest service expectations.
- Hire, train, coach, guide, and support banquet team members.
- Provide warm, service-oriented interactions with guests and coworkers.
- Adapt to changing event schedules and maintain reliable attendance.
- Maintain a professional appearance in accordance with brand standards, including wearing the uniform and name tag.
- Follow company guidelines, regulations, and safety standards.
- Keep Food Handlers, Alcohol Awareness, CPR, and First Aid certifications up to date.
Benefits
- Daily Pay
- Medical coverage
- Dental coverage
- Vision coverage
- Short-term disability income
- Long-term disability income
- Term life and AD&D insurance
- Paid time off
- Employee Assistance Program
- 401(k) retirement plan
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
