Key Holder (Part-Time) @ Hyatt Regency Sacramento

Event Network•Sacramento, CA

5d•$17 - $17

About The Position

The Key Holder is an integral part of the store’s day-to-day operations and works alongside the management team to create memorable moments for guests. The role focuses on delivering exceptional service, processing sales transactions accurately and efficiently, restocking merchandise, and completing other tasks assigned by store management. Key Holders help meet company guest-service standards, maintain store presentation and cleanliness, support store operations, and contribute to a positive team environment.

Requirements

Experience as a keyholder or supervisor in a retail environment.
Merchandising experience organizing and presenting products in a visually appealing way.
Friendly, outgoing personality with a service mindset.
Must be 21 years old for liquor sales.
Flexible availability, including weekends, holidays, and morning and evening shifts.
Ability to read, count, and write accurately to complete required paperwork.
Ability to frequently stand for up to 8 hours, except during legally and company-required breaks and meal periods; walk; and use hands to finger, handle, or feel.
Ability to occasionally reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
Ability to frequently lift and/or move up to 40 pounds.

Responsibilities

Greet store guests promptly and offer assistance to provide quality guest service.
Use suggestive selling and open-ended questions to engage guests, promote items, and seek add-on sales.
Stay informed about store products, sales, promotions, sales targets, KPI goals, and new products.
Maintain merchandise presentation and store cleanliness, receive shipments, replenish merchandise, and rotate products when restocking.
Follow Event Network and hotel appearance and dress standards.
Process cash, credit card, employee discount, guest room charge, and hotel property charge transactions accurately and efficiently.
Complete store paperwork and operating procedures, including printing register reports, performing cycle counts, and opening and closing the store.
Recognize security risks and protect company and store assets, including preventing and properly handling situations that could result in loss.
Follow applicable state and federal laws and company policies and procedures for store operations, timekeeping, hotel operations, loss prevention, and human resources.
Work collaboratively with staff to achieve store goals and contribute to a positive work environment.