Banquets & Events Coordinator

Discovery Land Company•Coeur d'Alene, ID

About The Position

The Banquets & Events Coordinator is a hospitality ambassador and key leader within the Food & Beverage Department at Gozzer Ranch. The role combines event planning and member communication with hands-on service leadership. It coordinates and executes club events, banquets, catering functions, private in-home dining experiences, and off-site events, while supporting restaurant outlet operations as business demands require. Working closely with the Director of Banquets & Catering, members, guests, culinary and service teams, and Food & Beverage leadership, the coordinator ensures events are planned, staffed, communicated, and executed to Gozzer Ranch and Discovery Land Company standards. The position provides visible leadership during events and daily operations, leads event staff, supports training and service recovery, and builds relationships with members and guests through personalized hospitality. It also collaborates with culinary, beverage, service, and operations teams on event logistics, food and beverage service, staffing, and member experiences. The role requires flexibility in a fast-paced hospitality environment and full, open availability to meet business and event needs.

Requirements

At least two years of hospitality, banquet, restaurant, or private club experience.
Strong interpersonal and communication skills, organizational skills, and attention to detail.
Positive attitude and willingness to receive coaching and feedback.
Ability to anticipate needs and solve problems proactively.
Working knowledge of food, wine, beverage, and banquet service standards.
Ability to interpret and execute verbal and written instructions, policies, procedures, and operational objectives with minimal supervision.
Ability to work independently and collaboratively in a team environment.
Ability to stand and walk for extended periods and to bend, reach, lift, carry, and move materials and supplies.
Ability to lift 50 pounds independently or with assistance.
Full, open schedule availability, including mornings, evenings, nights, weekends, holidays, and special events, to meet business and event needs.
Ability to maintain a professional appearance, positive attitude, and high level of service excellence consistent with Discovery Land Company standards.

Nice To Haves

Previous supervisory or leadership experience.
Luxury resort, private club, hotel, or fine dining experience.

Responsibilities

Oversee event staff performance, provide direction and hands-on support, and coach employees constructively.
Conduct pre- and post-shift meetings covering event flow, details, staff assignments, service expectations, and improvement opportunities.
Support labor planning and staffing recommendations, and communicate scheduling needs in a timely manner.
Promote team motivation, recognize employee contributions, and provide fair and equal opportunities.
Communicate property information, operational updates, and expectations to the team.
Resolve service and operational concerns proactively, involving leadership when needed, and follow property safety and security procedures.
Serve as a point of contact for members and guests regarding assigned events, dining experiences, and special occasions.
Build member and guest relationships through consistent interaction, personalized service, and touchpoints during events and daily operations.
Anticipate member preferences, respond to requests and concerns, support service recovery, and communicate feedback to leadership.
Maintain a visible hospitality presence during events, banquets, catered functions, and outlet operations; promote club programming and Food & Beverage offerings.
Coordinate event planning and logistics with the Director of Catering, including club events, weddings, golf tournaments, private dinners, catering functions, and special programming.
Work with members to understand event objectives, preferences, menu selections, timelines, and special requests.
Partner with the Director of Banquets & Catering and Culinary Team to finalize accurate Banquet Event Orders, menus, and event details, and communicate them to departments on time.
Coordinate with culinary, beverage, service, and operations teams on customized experiences, staffing, and service needs.
Conduct site visits, planning meetings, and walkthroughs as needed, and coordinate preparation of event spaces, private homes, and dining venues.
Manage assigned event logistics before, during, and after execution, including in-home dining and off-site catering.
Help identify opportunities to increase member participation and event revenue through planning and execution.
Lead assigned banquet and catering events, including setup, service, and breakdown, and work alongside staff.
Assist Food & Beverage outlets with themed dinners and club events during regular evening service, as coordinated with the restaurant manager.
Conduct pre-event meetings covering BEO details, service expectations, timelines, and special requests.
Monitor event flow, service quality, and member satisfaction; coordinate with teams and adjust operational plans as needed.
Anticipate event needs and member preferences with culinary and beverage teams, ensuring food stations and bars are stocked.
Execute the established Food & Beverage Sequence of Service and maintain standards across club, in-home, and off-site experiences.
Support daily Food & Beverage outlet operations through floor supervision, table touches, guest engagement, and service recovery.
Maintain thorough knowledge of menus, beverages, wines, service procedures, and club offerings.
Ensure compliance with food safety, sanitation, responsible alcohol service, and operational standards.
Support departmental financial goals through proper staffing, resource management, and event execution.
Assist with operational projects and special assignments as directed by Food & Beverage leadership.
Assist with training, coaching, and development of Food & Beverage team members, providing ongoing feedback and support.
Foster teamwork among service, culinary, beverage, and support departments, and help maintain service standards and continuous improvement.
Represent Gozzer Ranch and Discovery Land Company professionally and with integrity, on and off duty.