Banquets & Events Coordinator

Discovery Land Company•Coeur d'Alene, ID

About The Position

The Banquets & Events Coordinator is a key leader and hospitality ambassador within the Food & Beverage Department, combining event planning and member communication with hands-on service leadership. The role coordinates and executes club events, banquets, catering functions, private in-home dining experiences, and off-site events, while supporting restaurant outlet operations as business demands require. Working with the Director of Banquets & Catering, members, guests, culinary and service teams, and Food & Beverage leadership, the coordinator ensures events are properly planned, staffed, communicated, and executed. The position is a visible host and floor leader who delivers personalized hospitality and maintains Gozzer Ranch and Discovery Land Company standards. The role oversees event staff and supports staffing and labor planning; serves as a contact for members and guests; coordinates event details, menus, Banquet Event Orders, venues, and logistics; and leads assigned events from setup through breakdown. It also supports Food & Beverage outlet operations, team training, service recovery, safety, and departmental financial goals. The position requires flexibility in a fast-paced hospitality environment and full schedule availability to meet business and event needs.

Requirements

Minimum two years of hospitality, banquet, restaurant, or private club experience.
Strong interpersonal and communication skills, organizational skills, and attention to detail.
Positive attitude and willingness to receive coaching and feedback.
Ability to anticipate needs and solve problems proactively.
Working knowledge of food, wine, beverage, and banquet service standards.
Ability to interpret and execute verbal and written instructions, policies, procedures, and operational objectives with minimal supervision.
Ability to work independently and collaboratively within a team environment.
Ability to stand and walk for extended periods and to bend, reach, lift, carry, and move materials and supplies.
Ability to lift 50 pounds independently or with assistance.
Full, open schedule availability, including mornings, evenings, nights, weekends, holidays, and special events, to meet business and event needs.
Ability to maintain a professional appearance, positive attitude, and high level of service excellence consistent with Discovery Land Company standards.

Nice To Haves

Previous supervisory or leadership experience.
Luxury resort, private club, hotel, or fine dining experience.

Responsibilities

Directly oversee event staff performance, providing direction, hands-on leadership, and support.
Conduct pre- and post-shift meetings to review event flow, details, assignments, service expectations, and improvement opportunities.
Support labor planning and staffing recommendations; identify and communicate scheduling needs promptly.
Coach and motivate employees, recognize their contributions, communicate operational updates, and help resolve service or operational concerns.
Follow property safety and security procedures and contact the Gozzer Security Team and seek medical assistance as needed during an accident or emergency.
Serve as a point of contact for members and guests regarding assigned events, dining experiences, and special occasions.
Build relationships through personalized service and regular member and guest interactions; anticipate preferences, respond to requests, and identify ways to enhance their experience.
Maintain a visible hospitality presence during events, banquets, catered functions, and outlet operations; support service recovery and communicate feedback to leadership.
Promote club programming, special events, dining experiences, and Food & Beverage offerings throughout the season.
Coordinate event planning and logistics with the Director of Catering for club events, weddings, golf tournaments, private dinners, catering functions, and special programming.
Work with members to understand event objectives, preferences, menu selections, timelines, and special requests.
Partner with the Director of Banquets & Catering and Culinary Team to finalize accurate BEOs, menus, and event details and communicate them to departments on time.
Coordinate with culinary, beverage, service, and operations teams on customized experiences, staffing, and service needs.
Conduct site visits, planning meetings, and event walkthroughs as needed; coordinate preparation of event spaces, private homes, and dining venues.
Manage assigned event logistics before, during, and after events, including private in-home dining and off-site catering.
Assist in identifying opportunities to increase member participation and event revenue through planning and execution.
Lead service teams for assigned events and work alongside staff during setup, service, and breakdown.
Assist Food & Beverage outlets with themed dinners and club events during regular evening service, as coordinated with the restaurant manager.
Conduct pre-event meetings to communicate BEO details, service expectations, timelines, and special requests.
Monitor event flow, service quality, and member satisfaction; coordinate with teams and adjust operational plans as needed.
Coordinate with culinary and beverage teams to anticipate event needs and ensure food stations and bars are stocked.
Execute the established Food & Beverage Sequence of Service and maintain Gozzer Ranch standards across club, in-home, and off-site experiences.
Support daily Food & Beverage outlet operations, including floor supervision during peak periods, table touches, guest engagement, and service recovery.
Maintain thorough knowledge of menus, beverages, wines, service procedures, and club offerings.
Ensure compliance with food safety, sanitation, responsible alcohol service, and operational standards.
Support departmental financial goals through appropriate staffing, resource management, and event execution.
Assist with operational projects and special assignments as directed by Food & Beverage leadership.
Demonstrate professionalism, accountability, integrity, a positive attitude, flexibility, and adaptability.
Assist with training, coaching, development, and feedback for Food & Beverage team members.
Foster collaboration among service, culinary, beverage, and support departments and help maintain service standards and continuous improvement.