Chesapeakes Banquets & Catering Manager - Knoxville

Chesapeake's•Knoxville, TN

12h

About The Position

The Banquets & Catering Manager plans and leads daily workflow and operational efficiency to increase sales and profitability while providing quality customer service. The manager oversees inquiries and bookings for private dining rooms, company event spaces, off-site full-service catering, and catering drop-offs across the mountain store locations, managing events from initial communication and booking through execution. The position promotes event center, off-site catering, and private dining opportunities; coordinates with premier venue partners; and pursues new venue and chapel partnerships. The manager communicates upcoming needs and events to the general manager, attends Event Team meetings, conducts semi-annual developmental appraisals, oversees event payroll review and certification, and handles event scheduling and discipline in accordance with company procedures. The role may also fill in as restaurant management. The schedule is submitted weekly to the Director of Catering and may be adjusted for holidays and special events.

Requirements

Exceptional customer service and managerial skills.
Excellent verbal and written communication skills.
Excellent organizational and time-management skills.
Ability to take direction and follow through on assigned tasks.
Ability to prioritize tasks and delegate appropriately.
Ability to understand, create, and implement a budget.
Hospitality customer service experience.
Ability to regularly stand for extended periods and walk around event spaces while supervising staff.
Ability to lift and carry objects weighing up to 40 pounds.
Ability to move quickly and efficiently through crowded event spaces, potentially while carrying items.
Ability to bend, stoop, kneel, and reach to access supplies or move equipment.
Physical stamina to handle the demands of a busy event.
Ability to work around hot plates and dishes.

Nice To Haves

Some college education preferred.
Experience with Tripleseat Event Management Software or booking program.
Experience with Hotschedules and/or Isolved.

Responsibilities

Oversee inquiries and bookings for private dining rooms, company event spaces, off-site full-service catering, and drop-offs for all mountain store locations, from initial communication through event execution.
Promote and pursue opportunities for the Event Center, off-site catering, and private dining in restaurants.
Coordinate with premier venue partners and pursue new business partnerships with venues and chapels.
Prepare a weekly synopsis for the general manager covering needs, events, and other event-related communications.
Attend bi-weekly or as-needed Event Team meetings to coordinate and improve team execution, service, and profitability.
Conduct timely, constructive, semi-annual developmental appraisals for hourly staff and supervisors.
Review and certify event payroll and distribute it through TipHaus.
Manage event scheduling and discipline of team members in accordance with company procedures and practices.
Develop and implement strategies to improve customer service and the customer experience.
Ensure a consistent, efficient, pleasant, customer-service-oriented experience and resolve customer issues, complaints, and requests.
Identify ways to increase event sales and profitability, making recommendations and implementing changes as appropriate.
Direct and lead Events Team staff, ensuring they understand and perform their roles before, during, and after events.
Collaborate with restaurant, culinary, and marketing teams on budgets, sales and production goals, marketing strategies, and promotions.
Ensure store facilities are maintained for physical condition, safety, cleanliness, and attractiveness.
Oversee inventory control, product levels, expiration rotation, event linen ordering, and display setup.
Review financial reports and product mixes, evaluate performance against goals, and implement improvements as needed.
Perform other related duties, including filling in as restaurant management.