Houseperson - Banquets & Catering

Omni Hotels & Resorts•Eagan, MN

1d•$17 - $17•Onsite

About The Position

Omni Viking Lakes Hotel is seeking a Banquet Houseperson to ensure function rooms are arranged according to guest expectations and Omni standards. The role sets up, tears down, cleans, stocks, and maintains meeting and function spaces associated with banquets and conventions, while providing required amenities and accommodating special customer requests. The Houseperson follows Banquet Event Orders and daily worksheets, responds to last-minute requests, communicates changes to relevant departments, and cares for banquet equipment. The position also helps maintain clean, orderly, safe, and energy-conserving storage and back-of-house areas and participates in department meetings and required training. The job involves working in interior and exterior event areas, bar areas, and storerooms, with exposure to hazardous chemicals, food, and beverages. The role requires physical activity, including lifting items weighing at least 50 pounds. A flexible schedule, including evenings, weekends, and holidays, is required.

Requirements

At least 2 years of previous banquet experience in a high-volume, upscale hotel.
Exceptional guest service skills.
High school diploma.
Willingness to work a flexible schedule, including weekends, holidays, and evenings.
Excellent interpersonal and communication skills.
Strong attention to detail, ability to make quick decisions, and good judgment.
Ability to multitask and maintain a friendly demeanor in a fast-paced environment.
Consistently demonstrate a teamwork-oriented and positive attitude.
Ability to walk, sit, stoop, kneel, crouch, crawl, and use hands and arms.
Ability to push, pull, stoop, bend, and lift items weighing at least 50 pounds.

Responsibilities

Clean function rooms before setup.
Set up, stock, and maintain meeting rooms.
Provide amenities as dictated by Banquet Department standards.
Refresh meeting rooms during and between meal and coffee breaks.
Break down meeting rooms as soon as possible after functions end.
Complete special projects as directed by department management.
Move convention materials, boxes, and programs from receiving docks, registration areas, sleeping rooms, or suites.
Care for banquet equipment.
Accommodate special customer needs, including hanging banners for meetings and food and beverage functions.
Respond to last-minute requests and communicate changes to appropriate departments.
Follow all details in Banquet Event Orders and complete assigned tasks to meet daily worksheet requirements.
Ensure walls, baseboards, and light fixtures are clean; vacuum rooms thoroughly; hang drapes properly; and set lighting and temperature controls to client requests.
Ensure tablecloths and skirting are clean and pressed and maintain uniformity among setups.
Maintain cleanliness and order in storage and back-of-house areas to support a productive, safe, and energy-conserving work environment.
Adhere to hotel policies, procedures, and associate safety training requirements.
Attend department meetings and other company-required training.
Complete other duties as assigned by management.