Banquets Administrative Assistant

Omni Hotels & Resorts•Atlanta, GA

13d•Onsite

About The Position

The Banquets Administrative Assistant handles administrative duties for the Banquet Department at the Omni Atlanta Hotel at Centennial Park. The role provides administrative support to Banquet Managers and Captains, helps maintain department records and requirements, and supports guest service and department operations. The position also assists with new-hire orientation, meetings, signage, marketing requests, and special projects as delegated by the Director of Banquets.

Requirements

High school graduate or GED equivalent.
Two to three years of experience with computers and various computer programs.
Good listening and communication skills, attention to detail, and strong positive guest and employee relations skills.
Ability to meet deadlines, work with little supervision, and remain flexible when handling interruptions.
Literacy and extensive verbal, mathematical, and writing skills.
Ability to use common-sense understanding to carry out oral or diagrammatic instructions.
Ability to sit for long periods and significant mobility of the arms and hands.
Ability to bend, squat, push, pull, and lift up to 25–30 pounds.
Ability to see, hear, and communicate verbally and in writing.

Responsibilities

Answer incoming telephone calls and take accurate messages; calls are not screened except for the Director of Banquets.
Maintain the Banquet Department filing systems according to Omni specifications.
Update the department attendance log weekly.
Complete monthly walkthroughs of meeting spaces and report equipment repair needs.
Know the Conference Center layout and room names and direct guests when necessary.
Assist department trainers as needed.
Meet with new hires, conduct abbreviated Banquet orientation, and collect and maintain associate contact information.
Order new uniforms and keep associate uniform sizes updated.
Track food handler certificates, OSC cards, Synergy tickets, and other assigned Banquet requirements.
Attend monthly Banquet O.S.T. meetings, take minutes, and maintain an O.S.T. file.
Maintain department bulletin boards.
Attend weekly resume meetings and other mandatory Banquet meetings as delegated.
Carry out special projects assigned by the Director of Banquets.
Create signage or food labels and submit in-house room-blocking requests for O.S.T. meetings and marketing requests as needed.
Provide administrative support to Banquet Managers and Captains.
Provide courteous, personalized, and attentive service by promptly responding to inquiries, requests, and complaints from internal and external customers.
Participate in the Omni All In program, including implementing new standards, and identify ways to improve service efficiency and effectiveness.
Know and follow emergency, safety, and security procedures.
Follow departmental policies regarding attendance, tardiness, and absenteeism.
Maintain a neat, clean, well-groomed, professional appearance.
Perform other duties as assigned by the manager.