Banquets Administrative Assistant

Omni Hotels & Spas•Atlanta, GA

11d

About The Position

The Banquets Administrative Assistant handles administrative duties for the Banquet Department and provides support to Banquet Managers and Captains. The role includes maintaining department records and files, coordinating employee information and requirements, assisting with onboarding and training, and helping ensure meeting spaces and department communications are maintained. The assistant also provides courteous, attentive service to internal and external customers and supports service improvements through the Omni All In program. The position requires effective communication, attention to detail, flexibility, and the ability to work with little supervision while meeting deadlines and handling interruptions. It also involves physical tasks such as sitting for long periods, bending, squatting, and pushing, pulling, and lifting up to 25–30 pounds.

Requirements

High school graduate or GED equivalent.
Two to three years of experience with computers and various computer programs.
Good listening and communication skills, attention to detail, and strong guest and employee relations skills.
Ability to meet deadlines, work with little supervision, and remain flexible when handling interruptions.
Literacy and extensive verbal, mathematical, and writing skills.
Ability to apply common-sense understanding to carry out oral or diagrammatic instructions.
Ability to sit for long periods and to bend, squat, push, pull, and lift up to 25–30 pounds.
Significant mobility of arms and hands; ability to see, hear, and communicate verbally and in writing.

Responsibilities

Answer incoming telephone calls and take accurate messages; do not screen calls except for the Director of Banquets.
Maintain Banquet Department filing systems according to Omni specifications.
Update the department attendance log weekly.
Complete monthly walkthroughs of meeting spaces and report equipment repair needs.
Know the Conference Center layout and room names, and direct guests when necessary.
Assist department trainers and conduct abbreviated Banquet orientations for new hires.
Collect and maintain associate contact information.
Order new uniforms and keep associate uniform sizes updated.
Track food handler’s certificates, OSC cards, Synergy tickets, and other assigned Banquet requirements.
Attend monthly Banquet O.S.T. meetings, take minutes, and maintain an O.S.T. file.
Maintain department bulletin boards.
Attend weekly resume meetings and other mandatory Banquet meetings as delegated.
Carry out special projects delegated by the Director of Banquets.
Create signage or food labels and submit in-house requests to block rooms for OST meetings.
Submit marketing requests as needed.
Provide administrative support to Banquet Managers and Captains.
Respond promptly and courteously to inquiries, requests, and complaints from internal and external customers.
Participate in the Omni All In program, including implementation of new standards, and identify ways to improve guest-service efficiency and effectiveness.
Know and follow emergency, safety, and security procedures.
Follow departmental attendance, tardiness, and absenteeism policies; maintain a neat, clean, well-groomed, professional appearance.
Perform other duties as assigned by the manager.