On-Call Banquet Staff (Tipped)

OTH Hotels•Parsippany, NJ

4d•Onsite

About The Position

Banquet Staff provides high-quality food and beverage service during breakfast, lunch, and dinner events. The role supports the full event lifecycle by setting up event spaces, serving guests, and completing post-event breakdown. Banquet Staff helps ensure prompt, courteous service and maintains event presentation standards in a fast-paced environment requiring continuous movement, multitasking, and guest interaction. Work takes place indoors and outdoors depending on event requirements, with exposure to noise, varying surfaces, and active service conditions. Success requires attention to detail, adaptability, and a commitment to exceptional guest service.

Requirements

High school diploma or equivalent required.
At least 2 years of food and beverage experience required.
Excellent customer service and interpersonal skills.
Pleasant, professional, and team-oriented demeanor.
Ability to work efficiently in a fast-paced environment.
Strong attention to detail in service and presentation.
Ability to carry trays and perform physically demanding tasks.
Ability to adapt to different service styles and event types.
Strong organizational and multitasking skills.
Effective communication with team members and management.
Strong reliability and work ethic.
Ability to stand continuously, walk frequently, and work continuously during event service periods.
Ability to push and pull, use manual dexterity, and occasionally sit, bend, and balance.
Ability to frequently lift and carry up to 50 lbs.
Ability to navigate indoor and outdoor event spaces, including uneven surfaces.

Nice To Haves

Banquet or event service experience preferred.
Food safety certification preferred.

Responsibilities

Set up banquet rooms and function spaces according to event orders and service standards.
Drape tables, set silverware, fold napkins, arrange centerpieces, and prepare service stations and materials.
Assist with preparing beverages and service materials before events.
Pick up food from the kitchen or back hall and safely transport it to the event space.
Serve food and beverages using plated, buffet, or passed service styles, adapting to the meal period and event type.
Carry trays and deliver items efficiently while maintaining presentation standards.
Provide friendly, attentive, and professional service and respond promptly to guest requests.
Maintain, clear, and reset tables during service.
Clear tables, remove dirty linens, collect centerpieces, break down banquet rooms, and restore spaces to their original condition.
Clean and organize back halls and storage areas, and assist with vacuuming and maintaining event-space cleanliness.
Communicate with the banquet captain, team members, and kitchen staff about service needs and event progress.
Support teammates, attend pre-shift meetings, and follow event instructions.
Follow safety, sanitation, company, operational, and service policies and standards.
Maintain clean and organized work areas and properly handle equipment, dishware, and cleaning materials.