Banquet Setup/Breakdown-Spartanburg Marriott

Mainsail Lodging & Development•Spartanburg, SC

12d

About The Position

The Banquet Setup/Breakdown team member assists banquet personnel with daily operational materials and tasks to provide exceptional guest service consistent with Marriott standards under the franchise of Mainsail Lodging & Development. The role includes setting up banquet tables and chairs, responding to guest requests, communicating inventory needs and facility issues to management, and maintaining clean and orderly work areas. The employee is expected to communicate professionally, protect guest confidentiality, follow hotel policies and scheduled breaks, and take initiative while working with limited supervision.

Requirements

High school diploma or higher.
Excellent customer service skills.
Excellent verbal and written communication skills.
Ability to use technology such as tablets and iPads.
Ability to stand for extended periods.
Ability to squat and bend.
Ability to communicate clearly.
Corrected vision within the normal range.
Ability to work long hours as needed.
Ability to lift, push, or pull 50 pounds.
Ability to make sound judgments quickly.
Ability to work on multiple tasks and make appropriate progress toward deadlines.
Ability to work independently, take direction, and provide direction to others.
Ability to manage differing personalities within the office, hotel, and community.
Ability to maintain the highest degree of confidentiality.
Ability to work effectively in stressful, high-pressure situations.
Ability to handle workplace challenges effectively, including anticipating, preventing, identifying, and solving problems.

Nice To Haves

Previous hospitality experience.

Responsibilities

Acknowledge guests in public spaces with a warm and friendly greeting.
Assist with banquet functions, including setting up tables and chairs.
Follow scheduled shifts and break and lunch requirements.
Report light outages, broken equipment, and room disparities to a manager, paying close attention to hallway areas.
Assist guests with special requests.
Communicate inventory needs, including chairs, tables, and banquet linens, to a manager.
Communicate professionally while using technology.
Maintain a positive and friendly attitude toward guests, team members, and management.
Interact with guests and share hotel knowledge, personalizing service when appropriate, such as using a guest’s name.
Maintain guest confidentiality and follow hotel procedures.
Report suspicious activity or unusual items in rooms.
Report irregular guest behavior in public areas or rooms.
Take initiative and handle assignments with limited supervision.
Follow hotel policies and procedures outlined in the team member handbook.
Maintain cleanliness and order in work areas, including closets, carts, and the housekeeping office.
Perform other duties as requested by management to serve guests.