Banquet Setup Attendant (On-Call)

MPM Macon • Tampa, FL

4d

About The Position

The Banquet Setup Attendant is responsible for the accurate and efficient setup, breakdown, and maintenance of hotel banquet spaces. The role ensures events meet client expectations by following Banquet Event Orders (BEOs) and providing exceptional guest service. The ideal candidate is detail-oriented, customer-focused, professional in guest interactions, and able to work in a fast-paced environment.

The position involves setting up event spaces and equipment, maintaining rooms and supplies, responding to guest requests, and reporting maintenance issues or unsafe conditions. The attendant may work with limited supervision and perform other duties assigned by management. The posting identifies the position as on-call and describes benefits for both full-time and part-time associates, without specifying which benefit category applies to this role.

Requirements

• High school diploma or equivalent preferred.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Ability to interact professionally and positively with guests and colleagues.
• Strong attention to detail and organizational skills, including the ability to handle multiple tasks effectively.
• Flexible availability to work nights, weekends, and holidays as event schedules require.
• Ability to sit or stand for extended periods.
• Ability to bend.
• Ability to lift and pull 50 pounds.
• Ability to communicate clearly.
• Corrected vision to the normal range.
• Ability to drive or transport oneself and others.
• Ability to work long hours as needed.
• Ability to make sound judgments quickly.
• Ability to work on multiple tasks and make appropriate progress toward deadlines.
• Ability to work independently, take direction, and provide direction to others.
• Ability to manage differing personalities within the property, resort, and community.
• Ability to maintain the highest degree of confidentiality.
• Ability to work effectively in stressful, high-pressure situations.
• Ability to anticipate, prevent, identify, and solve workplace challenges.

Nice To Haves

• Previous experience in banquet or event setup within a hotel or similar environment.

Responsibilities

• Set up and break down banquet spaces, including arranging tables, chairs, stages, and other equipment according to event specifications and Banquet Event Orders.
• Assist with banquet functions by setting tables, chairs, linens, and banquet equipment.
• Set up audio-visual equipment, including microphones, projectors, and sound systems, as required.
• Maintain cleanliness and organization of work areas, including closets, carts, and storage spaces.
• Report light outages, broken equipment, and room disparities to the manager, paying attention to hallways and event rooms.
• Assist in maintaining an accurate inventory of banquet supplies and communicate inventory needs to the manager.
• Perform minor repairs to banquet furniture and equipment as needed to keep items safe and functional.
• Immediately report hazards or unsafe conditions to the Banquet Manager.
• Greet guests warmly in public spaces and interact with them in a personalized manner, such as using their names.
• Assist guests with special requests and inquiries using professional and courteous communication.
• Communicate professionally when using hotel communication devices or mobile apps.
• Take initiative to complete assignments with limited supervision, following instructions and ensuring high-quality setups.
• Perform other duties assigned by management to provide service excellence to guests and the banquet team.

Benefits

• Medical, dental, and vision insurance (full-time associate benefits; medical insurance is excluded from the listed part-time benefits).
• Health Savings Account and flexible spending account options.
• Basic life and disability plan options.
• 401(k) retirement plan.
• Paid time off.
• Holiday pay (full-time associate benefit; excluded from the listed part-time benefits).
• Career training and development opportunities.
• Tuition reimbursement.
• Bereavement leave.
• Employee Assistance Program.
• Jury duty leave, which may vary by state.
• Employee discounts.
• Employee referral bonus.
• Free meal for full-service hotel employees.

What This Job Offers

• Education Level: High school or GED