Banquet Setup Attendant (On-Call)

Mainsail Lodging & Development • Tampa, FL

6d

About The Position

The Banquet Setup Attendant is responsible for accurately and efficiently setting up, breaking down, and maintaining banquet spaces at the hotel. The role ensures events meet client expectations by following Banquet Event Orders (EOs) and providing exceptional guest service. The ideal candidate is detail-oriented, customer-focused, and able to work in a fast-paced environment while maintaining a professional demeanor with guests.

The attendant sets up and breaks down tables, chairs, stages, linens, banquet equipment, and audio-visual equipment according to event specifications. The role also includes maintaining work and storage areas, reporting equipment or room issues and safety hazards, assisting with inventory, and performing minor repairs as needed. The attendant greets and assists guests, communicates professionally, and handles assignments with limited supervision.

The position requires flexibility to work nights, weekends, and holidays as event schedules require, as well as the ability to work long hours when needed. Physical demands include extended periods of sitting or standing, bending, and lifting and pulling up to 50 pounds. Benefits listed vary by full-time or part-time status; the posting identifies this position as on-call but does not specify its employment classification beyond that.

Requirements

• High school diploma or equivalent preferred.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Ability to interact professionally and positively with guests and colleagues.
• Strong attention to detail and organizational skills, with the ability to manage multiple tasks effectively.
• Flexible availability to work nights, weekends, and holidays as event schedules require.
• Ability to sit or stand for extended periods.
• Ability to bend.
• Ability to lift and pull 50 pounds.
• Ability to communicate clearly.
• Corrected vision to normal range.
• Ability to drive or transport self and others.
• Ability to work long hours as needed.
• Ability to make sound judgments quickly.
• Ability to work on multiple tasks and make appropriate progress toward deadlines.
• Ability to work independently, take direction, and provide direction to others.
• Ability to manage differing personalities within the property, resort, and community.
• Ability to maintain the highest degree of confidentiality.
• Ability to work effectively in stressful, high-pressure situations.
• Ability to handle workplace challenges, including anticipating, preventing, identifying, and solving problems.

Nice To Haves

• Previous experience in banquet or event setup within a hotel or similar environment is preferred.

Responsibilities

• Set up and break down banquet spaces, including arranging tables, chairs, stages, and other equipment according to event specifications and Banquet Event Orders.
• Assist with banquet functions by setting tables, chairs, linens, and banquet equipment.
• Place and set up audio-visual equipment, including microphones, projectors, and sound systems, as required.
• Maintain cleanliness and order in work areas, closets, carts, and storage spaces.
• Report light outages, broken equipment, and room disparities to the manager, with attention to hallways and event rooms.
• Assist in maintaining an accurate inventory of banquet supplies, including chairs, tables, and linens, and communicate inventory needs to the manager.
• Perform minor repairs to banquet furniture and equipment as needed to ensure items are safe and functional.
• Immediately report hazards or unsafe conditions to the Banquet Manager.
• Acknowledge guests in public spaces with a warm, friendly greeting and personalize interactions, such as by using guests’ names.
• Assist guests with special requests or inquiries using professional and courteous communication.
• Communicate professionally while using hotel communication devices or mobile apps.
• Take initiative to handle assignments with limited supervision, follow instructions, and ensure high-quality event setups.
• Perform other duties assigned by management to provide service excellence to guests and the banquet team.

Benefits

• Medical, dental, and vision insurance (full-time benefits; medical insurance excluded from the listed part-time benefits).
• HSA and flexible spending account options.
• Basic life and disability plan options.
• 401(k) retirement plan.
• Paid time off.
• Holiday pay (full-time benefits; holiday pay excluded from the listed part-time benefits).
• Career training and development opportunities.
• Tuition reimbursement.
• Bereavement leave.
• Employee Assistance Program (EAP).
• Jury duty benefits, which may vary by state.
• Employee discounts.
• Employee referral bonus.
• Free meal for all full-service hotel employees.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED