Banquet Server - Lake Guntersville State Park

Guest Services, Inc.•Guntersville, AL

21h•Onsite

About The Position

The Server takes food and drink orders from guests in an assigned dining-room section and serves them in a fast, courteous, and efficient manner. The role is responsible for accurate billing and excellent guest service that meets the Company’s standards. The Server greets guests, takes beverage and food orders, answers questions about menu items and their ingredients and preparation, and submits orders to the kitchen. The Server delivers entrees, checks on guests during their meals, completes transactions, and helps maintain a pleasant dining experience. Duties also include cleaning and setting tables, preparing the dining area for the next service, stocking service areas, reporting gratuities as required, and promptly reporting safety issues to a manager. The position requires frequent movement throughout the unit, standing for the entire work day, regularly climbing steps, and lifting, carrying, or pushing items of varying weights. Work may involve temperature extremes in freezer, refrigerator walk-in, and grill areas. Physical presence at the job site is essential.

Requirements

Partial high school education; a high school diploma or GED equivalent is preferred.
Strong sanitation habits.
Mathematical skills.
Strong customer-service abilities, including actively looking for ways to assist customers and coworkers.
Ability to recognize when a problem has occurred and communicate it to management.
Ability to move frequently throughout the unit, bend, lift, carry, reach above shoulder height, and adapt to a constantly changing environment.
Ability to lift, carry, and push up to 25 pounds regularly, 30–35 pounds frequently, and up to 50 pounds occasionally.
Ability to stand for the entire work day and climb steps regularly.
Ability to withstand temperature extremes in freezer, refrigerator walk-in, and grill areas.
Ability to read and write work-related documents in English.
Ability to understand customers and coworkers and speak clearly in English.
Ability to communicate constantly with other employees in a fast-paced kitchen.
Physical presence at the job site to perform job duties.

Responsibilities

Greet guests politely and positively, take beverage orders, and check identification to confirm guests meet minimum-age requirements for alcoholic beverages.
Answer menu questions, describe ingredients and preparation methods, and take food orders.
Submit food orders to the kitchen.
Serve guests their entrees in a friendly and efficient manner.
Check on guests throughout their meals and attend to their needs.
Deliver checks and complete transactions, making accurate change when necessary.
Clean after each meal service and prepare and set up for the next meal.
Keep assigned tables clean and properly set up, including vacuuming and arranging tables and chairs.
Stock service areas with supplies such as coffee, food, tableware, and linens.
Report gratuities at the end of each shift in accordance with Company policy and law.
Remain aware of safety issues and report them immediately to a manager.