Banquet Server

ClubCorp•Indianapolis, IN

About The Position

The Banquet Server delivers food and beverage service to members and guests during events and banquets, applying Invited’s service standards of warm welcomes, magic moments, and fond farewells. The role involves providing attentive, efficient service in a dynamic private-event environment and collaborating with the banquet team to create a smooth, enjoyable experience for attendees. The position reports to the F&B Director, Banquet Director, Banquet Manager, or Restaurant Manager. Employees are expected to follow company and club policies, maintain professionalism and safety, participate in briefings, wear a clean uniform, and assist with additional duties as assigned.

Requirements

Ability to stand, walk, and perform physical activities for extended periods.
Ability to work in varying temperatures and environments, with possible exposure to dust, fumes, or gases.
Ability to climb ladders; squat, kneel, reach, grasp, twist, bend, and fold or unfold items as required.
Ability to lift, carry, push, and pull up to 100 pounds occasionally.
Sufficient communication skills, including talking and hearing, and visual acuity.
Attendance according to the weekly schedule, with additional hours as needed, including weekends and/or holidays.

Nice To Haves

High school diploma or equivalent.
Current Food Handler and Alcohol Server Certifications, as required by state and city regulations.
Previous Food and Beverage service experience, especially in a banquet or event setting.
Completion of Invited’s F&B Service Training program.
Excellent communication skills, including the ability to speak clearly and effectively.
Ability to follow instructions and communicate well with team members.

Responsibilities

Uphold service training standards and provide exceptional service throughout events.
Execute food and beverage orders attentively and responsively.
Maintain knowledge of menus, special event features, and dietary accommodations.
Greet members and guests warmly and help them feel welcomed and valued.
Foster a positive atmosphere through effective communication and proactive service.
Address member and guest complaints promptly using service recovery techniques.
Prepare and set up banquet areas, ensuring they are organized, clean, and ready for service.
Complete daily side work, including stocking supplies and cleaning work areas.
Support event setup and breakdown, including table arrangements and décor, as needed.
Assist others and take on additional tasks as assigned by management.
Follow company, club, and department policies, procedures, instructions, and safe working practices.
Maintain professionalism and a commitment to excellence when interacting with members, colleagues, and staff.
Take initiative in personal and professional growth and maintain required certifications.
Address and resolve challenges using available resources, working with regional and corporate teams as needed.
Attend daily briefings and participate in required activities.
Wear a clean, neat uniform that meets club standards.