Banquet Server

HEI Hotels & Resorts•Jacksonville, FL

8d•Onsite

About The Position

Assist the Banquet Manager in serving guests during banquet functions to ensure a positive guest experience. Set up and reset banquet rooms, attend pre-event roll call meetings, greet guests, serve food and beverages, remove dishes, replenish beverages, and check guest satisfaction. Follow applicable requirements for serving alcoholic beverages and perform other assigned job-related duties. The position requires regular attendance and teamwork.

Requirements

Basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
Knowledge of appropriate table settings and serviceware.
Ability to comprehend and apply written product-labeling instructions for safe application of products and processes within the hotel.
Ability to remember, recite, and promote menu items.
Ability to transport up to 30 pounds through a crowded room continuously throughout the shift.
Ability to operate beverage equipment, such as a coffee maker, with or without reasonable accommodation.
Ability to stand for long periods, with or without reasonable accommodation.
Effective verbal and written communication skills, including the ability to adapt communication style to different audiences.
Willingness to pitch in and help coworkers and work as a team player, with or without reasonable accommodation.

Nice To Haves

Hotel experience preferred.

Responsibilities

Set up banquet rooms as instructed, including linen, serviceware, and glassware.
Attend roll call meetings before events to learn function details and guest and hotel expectations.
Greet guests and respond to requests in a friendly and courteous manner.
Serve food and beverages in the order and manner directed by the Supervisor, maintaining consistency throughout the banquet.
Promptly remove dishes as guests complete each course and at the end of the meal or function.
Follow State, Federal, and Corporate requirements for serving alcoholic beverages.
Replenish beverages as needed and check with guests for overall satisfaction.
Reset banquet rooms according to the Supervisor’s specifications after functions.
Comply with attendance rules and maintain regular availability for work.
Help coworkers with their job duties and perform other job-related duties as assigned.