On-Call Banquet Server

Pyramid Global Hospitality

About The Position

Pyramid Global Hospitality is hiring an On-Call Banquet Server at OKANA Resort and Indoor WaterPark in Oklahoma City. The server helps prepare banquet rooms and break stations, serves food and beverages, attends to guests, and clears and restores event spaces. The role also includes food and beverage preparation, maintaining clean and organized work areas, responding to guest requests and concerns, and supporting other event and restaurant staff as needed. The position offers the opportunity to work at a resort featuring an indoor waterpark, more than 400 guest rooms and suites, multiple dining options, and extensive meeting and event spaces. Pyramid describes its workplace as one that supports associates, career development, collaboration, and professional growth.

Requirements

2–4 years of food service experience, preferably in banquet service.
Experience in a 4-star or 5-star venue with synchronized service.
Knowledge of wine, beer, cocktails, and spirits.
Ability to work under pressure in a fast-paced environment.
Passion for creating an exceptional guest experience.
Excellent communication skills.

Responsibilities

Set up banquet functions by draping tables, setting silverware, folding napkins, preparing drinks, and arranging centerpieces.
Serve food by picking it up from the back hall, carrying trays to event locations, and serving guests.
Bus tables, clear food and dishes, put away dirty linen and centerpieces, and vacuum banquet rooms after functions.
Clean the back hall and organize storerooms.
Set up morning or afternoon break stations with coffee, tea, snacks, and beverages.
Assist with event room setup according to meal period and table needs.
Prepare food and beverage items, including condiments and coffee, and keep workstations stocked.
Serve food and beverages to guests and take used dishes, glasses, silverware, and other items to the kitchen.
Clean and sanitize tables, counters, and seats after guests finish.
Explain menu preparation, cooking methods, and ingredients.
Consider guests' special requests and dietary issues.
Provide general property information and offer guests a warm welcome and farewell.
Interact professionally with staff and assist other departments with necessary information.
Complete a final quality check on food and beverage items before serving.
Monitor assigned tables for guest satisfaction, quality, and additional service needs.
Address guest issues promptly and with high concern.
Assist other event and restaurant staff as needed.
Remain aware of safety issues, including broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons.