Banquet Server - On Call

Sage Hospitality Group • Aurora, CO

12h • Onsite

About The Position

Under general supervision, provides prompt and courteous food service to customers and sets up, serves, and breaks down assigned functions in a safe, accident-free manner. The position requires open availability to work nights, weekends, and holidays, as well as flexible shifts that may include mornings, afternoons, and evenings. Local travel is required only for outside catering functions.

The role involves reading banquet event orders (BEOs), setting tables and service areas, assisting with buffet and other special food-service setups, serving guests, completing sidework, and maintaining attentive service throughout the dining experience. The position is physically strenuous, involving prolonged standing and walking, lifting and carrying, and working in a primarily indoor environment; occasional freezer exposure may involve temperatures of -10 degrees.

Requirements

• High school education or equivalent.
• At least 3 months of previous experience in a similar position.
• Basic knowledge of customer service principles, food-service functions, and restaurant and kitchen operations.
• Ability to read records and special requests, follow verbal and written instructions, and communicate verbally and in writing.
• Ability to perform multiple tasks and remain organized and attentive to detail in crowded, noisy situations.
• Ability to use tact and understanding when handling customer-service problems, including stressful and highly emotional situations.
• Ability to lift and carry trays, dish racks, and glass racks weighing 20–40 pounds.
• Ability to push carts, Queen Marys, hotboxes, and portable bars weighing 50–100 pounds.
• Ability to bend, kneel, grasp items, punch buttons, balance and carry loaded trays, maneuver through narrow areas and among seated guests, and climb approximately 12 steps.
• Ability to stand continuously while servicing guest functions and to walk and carry items throughout the shift.
• Open availability to work nights, weekends, and holidays.

Responsibilities

• Read banquet event orders (BEOs) and know how to complete a setup.
• Set tables in the assigned area correctly and uniformly.
• Keep the station neat and clean while serving guests according to established policies and procedures.
• Use proper in-room clearing and aisle-tray breakdown procedures for buffets or other special food-service tables and equipment.
• Assist the Lead Banquet Server with setting up and breaking down buffets or other special food-service tables and equipment.
• Greet and serve guests according to food and beverage service policies and procedures.
• Follow guest-check and money-handling procedures when serving à-la-carte and beverage orders.
• Complete assigned sidework.
• Remain attentive to customers throughout the dining experience and meet or exceed service standards.
• Work flexible shifts, including mornings, afternoons, evenings, weekends, and holidays.
• Travel locally for outside catering functions when required.

Benefits

• Employee Assistance Program
• Sick Pay
• Sage Hotels and Restaurant Discounts Worldwide
• Free On-Site Parking
• One free hot meal per shift
• Eligible to participate in the Employee Referral Bonus Program, with up to $1,000 per referral

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED