On-Call Banquet Server

Kalispel Tribe•Airway Heights, WA

1d•Onsite

About The Position

The Banquet Server ensures professional execution of Northern Quest Resort & Casino (NQRC) client banquets, meetings, and functions of all types and sizes. The role is responsible for guest satisfaction, attentive service, and delivery of a high-quality product. The server follows Kalispel Tribe of Indians internal controls and Northern Quest Casino policies and procedures, works with banquet and culinary teams, and helps prepare and maintain event spaces. The position has no supervisory responsibilities and provides training to new employees; no prior experience is needed. The employee must be available to work nights, weekends, and holidays as required. The work takes place in a casino setting and may involve tobacco smoke, flashing lights, loud noises, moving mechanical parts, repetitive motions, and extreme temperatures. Physical duties include standing and walking regularly; handling and reaching; occasional climbing, balancing, sitting, and stooping; and lifting loads up to 70 pounds. Reasonable accommodations may be made for individuals with disabilities.

Requirements

Ability to obtain and maintain a Kalispel Work Permit.
Valid driver's license; must be in possession of it while operating a Tribal Vehicle.
Obtain a Washington State Food Handler Permit within 14 days of the start date.
Hepatitis A vaccination by the date of hire.
Obtain a MAST (Washington State Liquor Control Board) permit within 90 days of hire or at the first class offered.
Ability to listen to, understand, and clarify concerns and issues raised by team members and guests.
Ability to maintain effective working relationships with department heads and employees.
Ability to anticipate, prevent, identify, and resolve workplace problems.
Excellent organizational, communication, and interpersonal skills.
Ability to perform multiple tasks while remaining focused and organized.
Available and willing to work nights, weekends, and holidays as required.
Ability to meet the physical demands of the role, including regularly lifting or moving up to 10 pounds, frequently up to 40 pounds, and occasionally 50 to 70 pounds.

Nice To Haves

High school diploma or GED preferred.
Knowledge of food and wine for service training.

Responsibilities

Provide constant, attentive, and friendly service to guests, greeting them appropriately.
Serve beverages according to MAST guidelines and follow NQC Room Control procedures concerning guest conduct and alcohol use.
Assist banquet team members, including servers, bartenders, set-up porters, cocktail servers, ushers, and beverage porters, to provide superior guest service.
Review client needs and special requests and coordinate arrangements with appropriate departments.
Complete side work promptly, maintain clean and adequately stocked work areas, and keep storage areas clean and organized.
Complete required papers and bookwork at the end of shifts; communicate complaints, problems, and positive remarks to the shift supervisor.
Attend training meetings and maintain a good attendance record.
Clean equipment properly and store it securely.
Help organize clearing stations and the back of house; work with the Culinary Team to set buffet tables and food displays.
Inspect the room's ambiance and ensure tables are set according to NQC standards and the function's and client's requirements.
When a supervisor or manager is absent, meet and greet clients at the start of their function and communicate with them throughout the event.
Perform other job-related duties as assigned; may serve as a panelist for the Internal Review Board Process.