FB Banquet Server

Wildhorse Resort & Casino•Pendleton, OR

20h

About The Position

Responsible for providing efficient, personable service for banquets booked at WRC. The role includes banquet setup, attractive food display, proper food handling and temperature maintenance, beverage service, and attentive service to guests’ dining needs. The position supports the Banquet Captain and helps ensure a safe, clean, organized, and positive experience for guests and coworkers.

Requirements

At least six months of customer service experience.
Interpersonal skills and abilities that promote positive guest service.
Effective communication skills, including good auditory acuity and the ability to respond to questions and provide information.
Ability to stand or walk for long periods; bend routinely; lift products up to 20 pounds; perform repetitive motions with arms, hands, wrists, and fingers; and stretch, lift, and maneuver furniture and equipment up to 50 pounds.
Ability to work in varied hot, cold, and noisy environments.
Professional demeanor and appearance, with a positive attitude toward employees and guests.
Energetic, motivated personality.
Ability to work in a team environment.
Flexible schedule and ability to work evenings, weekends, and holidays.
Possess or obtain a Food Handler Certification and an OLCC card within 30 days of employment; submit the permit application by the first day of employment.
Obtain High-Security Gaming license clearance.
At least 21 years of age.

Nice To Haves

Previous banquet server, catering, or restaurant waiter experience.

Responsibilities

Provide prompt, efficient, friendly service focused on customer satisfaction.
Handle food properly and ensure it is stored and maintained at appropriate temperatures.
Assist the Banquet Captain with setup according to the guest contract, including tables, chairs, seating, and theming.
Set tablecloths, linens, silverware, glassware, place settings, and dinnerware according to service standards.
Assist with event takedown and cleanup promptly after events.
Maintain a neat, clean, and organized assigned station throughout banquet service.
Accept beverage payments and process them accurately in the POS system.
Keep the Supervisor informed of operational concerns, including recipes, inventory, and supply needs.
Keep storerooms clean, organized, and secured.
Immediately report health-standard or safety needs to the Supervisor.
Promote courteous, respectful, cooperative, and positive teamwork with coworkers.
Comply with regulatory laws, the employee handbook, department policies and procedures, safety codes, and other applicable requirements.
Perform other duties as assigned.