Mgr Banquet

IHG•Chicago, IL

3d•$38 - $40

About The Position

The Banquet Manager oversees banquet function setup, service, and cleanup, ensuring functions run successfully and staff follow service standards. The role works with hosts, banquet staff, hotel departments, department heads, and external contacts, and reports directly to the Director of Banquets. Responsibilities also include staff oversight and training, operational checks, recordkeeping, and supporting private dining or restaurant management when banquet business is slower.

Requirements

One to two years of experience as a Banquet Server.
Ability to multitask and work as a team player.
Ability to maintain confidentiality of employee, guest, and hotel information.
Ability to answer phone calls using proper Hotel InterContinental phone etiquette.
Ability to think clearly and quickly and make concise decisions.
Ability to prioritize, organize, and follow up.
Ability to work well under pressure and focus on details.
Ability to maintain a highly positive and friendly image that reflects well on the hotel's overall appearance.
Excellent organizational and communication skills.
Awareness of cultural differences.

Responsibilities

Oversee function setup, including room layouts, setup information for servers, and posting updated function sheets in the Banquet Kitchen.
Oversee assigned function service to support successful events and ensure staff adhere to service rules.
Meet function hosts and remain accessible to address their needs.
Close banquet checks after functions.
Oversee function cleanup and ensure hotel linen and skirting are properly removed and stored.
Report incidents to the Director of Banquets.
Monitor servers’ daily side jobs and perform assigned side work.
Prepare the daily log book, payroll hours, and other office paperwork.
Oversee cleanup, handling, and storage of props, specialty china, and specialty linen.
Check pantries and storage areas daily and maintain cleanliness.
Inspect function rooms for maintenance issues and report them to the Engineering Department.
Check the grooming of service staff.
Assist the Director of Banquets with annual banquet server evaluations.
Supervise bar staff when necessary.
Attend BEO meetings, daily Food and Beverage briefings, and 10-day meetings as required.
Assist with training banquet staff and documenting their training.
Comply with workplace health and safety requirements, including department-specific training on equipment and procedures.
Assist with larger private dining parties at Michael Jordan’s Steakhouse and general restaurant management when banquet business is slower.
Perform other assigned duties, tasks, and special projects.