Banquet Manager-Pinehurst Country Club-Exempt

Pinehurst Careers•Pinehurst, NC

20h

About The Position

The Banquet Manager oversees the daily operations of Pinehurst Country Club, ensuring excellent service, member and guest satisfaction, and an organized workflow. The role manages banquet operations, including staffing, scheduling, event setup, service, and breakdown. The manager works with the PCC Food and Beverage Manager, clients, event planners, and internal departments—including Culinary, F&B, Group and Event Sales, Housekeeping, Stewarding, and Golf—to deliver seamless events that meet or exceed expectations. Strong leadership, organization, customer service, and member-relations skills are essential, as is the ability to handle high-pressure situations and adapt to last-minute changes. The position may require work at various Food and Beverage outlets and shifts based on business levels, including holidays and, in some cases, a seven-day workweek. The work environment is usually loud. The role involves driving a company or company-insured vehicle and requires a valid driver's license and successful pre-employment and annual motor vehicle record checks.

Requirements

Associate degree and at least three years of related experience, or an equivalent combination of education and experience.
Valid driver's license and successful completion of a pre-employment Motor Vehicle Report and annual MVRs under company guidelines.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before customers or employees.
Ability to work a flexible schedule, including AM and PM shifts, holidays, and in some cases a seven-day week.
Ability to work at various Food and Beverage outlets and shifts as business needs require.

Responsibilities

Oversee daily banquet department operations and ensure their efficiency.
Attend F&B department meetings and daily and weekly BEO meetings; provide management with an end-of-event recap.
Foster a warm and welcoming environment for members and guests, and handle concerns arising in the banquet outlet.
Maintain high standards for service, food quality, and presentation, and ensure Standard of Operations and company policies are followed.
Work with the PCC Banquet Chef and coordinate timing, menus, locations, and function details between kitchen and banquet personnel.
Ensure productive staffing and appropriate supervision for banquet events, including service, meetings, setup, and teardown.
Conduct pre-shift meetings before events to review standards, group menus, service, and special needs.
Conduct service and safety training, participate in performance reviews and disciplinary counseling, and carry out supervisory responsibilities including hiring, training, assigning work, and resolving employee concerns.
Ensure compliance with local, state, and federal food safety, health, and labor requirements, as well as ABC certification requirements and Pinehurst Way.
Coordinate weekly with the PCC Administrative Assistant to ensure products, including beer, wine, and liquor, are ordered and adequately stocked.
Maintain appropriate supplies and ensure banquet food, beverage, and miscellaneous revenues are accurately accounted for daily.
Ensure service stations are allocated for meal periods and maintain communication with Event Services, the Kitchen, and coordinating staff.
Maintain professional relationships with employees and promote the company's Do What's Right philosophy.
Maintain cleanliness and orderliness of front- and back-of-house banquet areas; conduct daily and weekly walkthroughs of banquet rooms to check facilities.
Coordinate and execute décor needs through the décor department.
Maintain health standards, including for staff.
Follow safe and defensive driving practices, traffic laws, company vehicle policies, and substance-abuse rules; promptly report accidents and cooperate with insurance investigations.