Banquet Manager

Proper Hospitality Careers•Miami Beach, FL

3d•Onsite

About The Position

The Shelborne Miami Beach is an iconic Art Deco destination reimagined for a new generation. Rooted in Miami Beach history and energized by contemporary culture, the property is designed to be a social anchor for locals, travelers, hotel guests, and members alike. Our nightlife venues — including the Lobby Bar and the intimate Little Torch cocktail lounge — are intended to be lived-in, magnetic, and culturally relevant, not programmed from a distance. Art, fashion, wellness, and music are central to Miami’s cultural identity and core to The Shelborne’s point of view.

Requirements

3+ years of experience in banquet management, event planning, or a related hospitality field, with at least 1 year in a leadership role.
Previous experience managing large-scale events and coordinating with multiple departments.
Strong understanding of catering and event operations, including food and beverage service, event logistics, and guest management.
Strong leadership and team management skills, with the ability to motivate and inspire staff.
Excellent organizational and multitasking skills, with the ability to manage multiple events simultaneously.
Exceptional customer service skills, with a focus on delivering personalized guest experiences.
Strong attention to detail, ensuring that event specifications and guest expectations are fully met.
Excellent communication and interpersonal skills, both verbal and written.
Ability to resolve issues or challenges efficiently and diplomatically.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), event management software, and point-of-sale (POS) systems.
Strong financial acumen, with the ability to manage budgets and control costs effectively.

Nice To Haves

Bachelor’s degree in Hospitality Management, Event Planning, Business Administration, or a related field preferred.

Responsibilities

Manage the planning and execution of all banquet events, including weddings, corporate meetings, parties, and other large-scale functions.
Collaborate with clients, sales, and catering teams to ensure event specifications, timelines, and requirements are met.
Create detailed event schedules, timelines, and floor plans to ensure smooth event flow.
Oversee the set-up, decoration, and breakdown of banquet rooms, ensuring everything is in place for the event.
Act as the primary point of contact for event clients, ensuring their needs are addressed and providing a personalized experience.
Supervise and lead the banquet service team, including servers, bartenders, and other event staff, ensuring high levels of performance and guest service.
Develop and implement training programs for banquet staff to ensure they are knowledgeable about event procedures, service standards, and safety protocols.
Assign tasks to banquet staff based on the specific requirements of each event and monitor their performance throughout.
Provide ongoing support and guidance to staff during events, addressing any issues that arise and ensuring staff maintains a professional demeanor.
Ensure all banquet events meet the highest standards of service, food quality, and presentation.
Handle guest inquiries, complaints, and requests promptly and professionally to ensure complete guest satisfaction.
Work closely with clients to customize event details, including menu choices, room layouts, and service preferences, ensuring their vision is executed perfectly.
Monitor guest feedback during and after events to ensure service standards are upheld and identify areas for improvement.
Oversee the operational aspects of the banquet department, ensuring that all events run on time and within budget.
Monitor the banquet department’s financial performance, including revenue generation, labor costs, and expense management, to ensure profitability.
Assist with the preparation of banquet event orders (BEOs) and ensure all event details, including menu selections, room setups, and staffing, are clearly documented.
Control costs by optimizing the use of resources, managing labor efficiency, and minimizing waste.
Process and manage payments and invoicing for banquet events.
Coordinate with external vendors (e.g., florists, decorators, entertainers) to ensure timely and quality service for each event.
Negotiate contracts and pricing with vendors to ensure the best possible services and terms for the hotel or restaurant.
Ensure that all vendors comply with health, safety, and contract terms during the event.
Ensure that all banquet events comply with health, safety, and sanitation regulations, including food safety protocols.
Maintain proper storage, handling, and service of food and beverages in accordance with regulatory standards.
Conduct regular inspections of event spaces, equipment, and facilities to ensure they are in compliance with safety standards.
Maintain a clean, safe, and organized banquet environment, both during and after events.
Collaborate with the marketing team to promote banquet services, special packages, and upcoming events.
Assist in the development of promotional materials, social media content, and event advertisements to attract new business.
Build relationships with repeat clients and local businesses to encourage repeat bookings and word-of-mouth referrals.