Banquet Events Captain

Avion Hospitality•Lexington, KY

About The Position

The Banquet Captain supervises and assists with the setup, service, and cleanup of assigned banquet functions. The role ensures event spaces and service meet hotel standards, coordinates between the Sales/Catering Manager and the in-house event contact, and supervises banquet staff as directed by the Banquet Manager, Banquet Supervisor, or Food and Beverage Manager. The captain helps prepare schedules and wage progress reports, supports hiring and training, manages beverage service and supplies, and responds to guest concerns and workplace issues. The position requires familiarity with banquet menus, hotel services, safety procedures, standard operating procedures, and applicable state liquor laws. The work environment is primarily indoors, with frequent exposure to noise loud enough to require shouting to be heard. The job involves frequent reaching, pushing, pulling, grasping, feeling, and repetitive hand motions; constant standing, walking, talking, hearing, and close visual acuity; and occasional lifting of 20–50 pounds. A valid driver's license and motor vehicle background check are required, as is a criminal background check. A drug screen is not required. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

At least 1 year of progressive experience in a hotel or related field.
High school diploma or equivalent.
Alcohol Awareness Certification, in compliance with state regulations.
Ability to communicate information and ideas clearly.
Ability to evaluate alternatives and make decisions quickly and accurately.
Ability to work effectively in stressful, high-pressure situations and maintain composure and objectivity.
Initiative, including anticipating needs before they become necessary.
Ability to handle workplace problems by anticipating, preventing, identifying, and resolving issues.
Ability to assimilate complex information from multiple sources and adapt it to specific needs.
Effective listening and ability to understand and clarify coworkers’ and guests’ concerns.
Ability to work with financial information and data and perform basic arithmetic.
Valid driver's license and successful motor vehicle background check.
Successful criminal background check.
Ability to perform the essential job functions, with or without reasonable accommodation.
Ability to meet the stated physical demands, including constant standing and walking; frequent reaching, pushing, pulling, finger dexterity/grasping, feeling, repetitive motions, talking, hearing, and close visual acuity; and occasional lifting of 20–50 pounds.

Nice To Haves

College coursework in a related field.
Previous supervisory responsibility.

Responsibilities

Approach guests and employees in a friendly, service-oriented manner and maintain a warm, professional demeanor.
Maintain regular attendance, proper appearance, uniform, and name tag in accordance with hotel and brand standards.
Comply with hotel standards, regulations, safety rules, certification requirements, and banquet department standard operating procedures.
Inspect meeting and banquet setups against the Banquet Event Order.
Supervise and assist with setup and advance preparation for catered functions to ensure hotel standards and efficient guest service.
Serve as liaison between the Sales/Catering Manager and the in-house meeting or banquet contact.
Respond to guest problems, complaints, and accidents, and communicate issues to the appropriate banquet or food and beverage manager.
Assist with creating banquet work schedules and completing Banquet Wage Progress Reports.
Assist with event service and banquet setup as needed.
Requisition liquor for banquet bars and maintain proper control over beverage service in accordance with state liquor laws.
Supervise and assist with post-event breakdown, ensuring equipment and supplies are properly stored.
Inspect function spaces and storage areas for sanitation, cleanliness, and organization.
Know banquet menus and prices, hotel services and facilities, fire exits and extinguisher locations, and how to operate fire extinguishers.
Supervise banquet staff as directed by banquet and food and beverage management.
Hold pre-function meetings and check staffing, menus, and equipment before events.
Assign tasks and stations to servers and supervise service in assigned stations or rooms.
Prepare banquet checks and obtain signatures from the guest contact.
Monitor functions during the assigned shift and assist servers throughout events.
Supervise cleanup and verify servers’ paperwork after events.
Assist with hiring and training banquet staff and cross-train as needed for supervisory coverage.
Assist the audio/visual company as necessary.
Correct hazards and notify management.
Submit supply orders for approval and maintain inventory levels.
Handle lost-and-found items according to standards.
Attend meetings as required and perform other assigned duties.