Banquet Captain-Banquet

Sycuan•El Cajon, CA

16h

About The Position

The Banquet Captain delivers food and drinks to guests and provides guidance to Banquet Servers. The role supports banquet events by preparing rooms and equipment according to event orders, coordinating staff and service, and ensuring guests receive courteous and timely assistance. The Banquet Captain monitors responsible alcohol service, handles guest transactions and related records, and promotes positive guest relations. The position also maintains clean, safe banquet areas and ensures banquet equipment and supplies are stocked and ready for use.

Requirements

County of San Diego Food Handler Card.
California ABC Responsible Beverage Service Certification.
At least 1 year of food server experience.
At least 6 months of cash handling experience.
Must be 21 years of age.
Ability to interact effectively with team members and guests.
Ability to communicate effectively in English.
Ability to maintain professionalism and composure.
Ability to understand verbal directives and written instructions.
Ability to count U.S. currency and make change in a fast-paced environment.
Ability to recognize counterfeit money and perform simple mathematical calculations.
Ability to complete forms and documents.
Ability to provide guidance to staff and accept constructive criticism.
Ability to stand and walk for up to 8 hours at a time.
Ability to carry a large serving tray and tray jacks; bend, stoop, push, and pull; and routinely lift and carry 35 pounds.
Ability to work in a smoking environment.
Ability to appear for work on time.

Nice To Haves

Guest or hospitality service experience.
Cocktail serving experience.
Fine dining server experience.
Multilingual ability.

Responsibilities

Review banquet event orders and ensure rooms, audio-visual equipment, lighting, microphones, sound, and room temperature are set as requested.
Verify bar beverage availability and schedule Banquet Servers.
Welcome guests and promptly deliver and serve food and beverages.
Coordinate meal adjustments and delivery timing with kitchen staff; assist with wine selections as needed; ensure food courses are delivered and removed promptly; and refill or remove glassware as appropriate.
Prepare guest checks according to established procedures.
Guide Banquet Servers and Banquet Housepersons by holding pre-event meetings, delegating event duties, ensuring room setups meet specifications, and providing training as needed.
Follow responsible alcohol service policies, including checking identification when appropriate, monitoring consumption, preventing intoxication according to procedures, stopping service at the designated time, and clearing alcoholic containers at the specified time.
Enter cash transactions in the point-of-sale system; count currency; record discounts, vouchers, VIP points, and credit cards on cashier drop worksheets; balance the money drawer against cashier reports; and report discrepancies.
Respond to guest requests, share current information about promotional contests and giveaways, provide assistance and product knowledge, and treat guests in a friendly and courteous manner.
Maintain safe and sanitary banquet areas by cleaning surfaces, breaking down buffets and beverage tables, storing equipment and supplies, and disposing of trash.
Keep banquet equipment and supplies stocked and clean by submitting requisitions, placing delivered supplies in designated areas, polishing silverware, folding napkins, and cleaning shelves, condiment holders, tables, and counters.
Provide indirect guidance or oversight to Banquet Servers and Banquet Housepersons.