Banquet Captain/Key Manager

OnePack Hospitality • New Orleans, LA

5d

About The Position

We are seeking an experienced Banquet Captain to lead banquet servers and ensure the successful execution of events. The role coordinates service throughout each event, including setup, service, and breakdown. It requires strong leadership, attention to detail, and the ability to manage multiple tasks simultaneously.

The Banquet Captain oversees event-space preparation, directs servers, serves as a point of contact for event organizers and guests, and coordinates food and beverage service with kitchen and bar staff. The role also includes team briefings and debriefings, maintaining supplies and equipment, and managing the cleaning and storage of banquet materials after events.

OnePack Hospitality Group (OPHG) owns, operates, manages, and develops restaurant concepts in the New Orleans area and beyond. The company describes its culture as focused on providing a best-in-class employee and team-member experience, supported by efficient systems, accountability, and consistent execution.

Requirements

• Proven leadership experience in banquet service or event catering, with the ability to lead and motivate a team.
• Strong organizational and time-management skills, including the ability to manage complex events and adjust priorities in a dynamic environment.
• Strong communication and interpersonal skills to interact effectively with team members, guests, and event organizers.
• Knowledge of food-service regulations and standards and commitment to safety and quality.
• Physical stamina and mobility to move and lift heavy items, stand for long periods, and perform event setup and breakdown.
• Flexibility to work irregular hours, including evenings, weekends, and holidays, according to event schedules.
• Ability to solve problems under pressure and address challenges swiftly to maintain service quality and continuity.

Responsibilities

• Oversee event-space setup and ensure event plans are followed, including table arrangements, decor placement, and service stations.
• Lead and direct banquet servers during events, providing instructions and support to maintain service standards and guest satisfaction.
• Serve as the primary point of contact for event organizers and guests, respond to inquiries, and resolve issues professionally and promptly.
• Coordinate food and beverage service timing with kitchen and bar staff to support event schedules.
• Conduct pre-event briefings and post-event debriefings to review performance, address issues, and gather feedback.
• Maintain inventory of supplies and equipment and manage the cleaning and storage of banquet materials after events.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed