Banquet Captain/Key Manager

OnePack Hospitality • New Orleans, LA

6d • $15 - $18

About The Position

We are seeking an experienced Banquet Captain to lead a team of banquet servers and ensure the flawless execution of events. The Banquet Captain coordinates service during events, including setup, service, and breakdown. The role requires strong leadership, meticulous attention to detail, and the ability to manage multiple tasks simultaneously.

Requirements

• Proven experience in a leadership role within banquet or event catering, with the ability to lead and motivate a team.
• Excellent organizational and time-management skills, including the ability to manage complex events and adjust priorities in a dynamic environment.
• Strong communication and interpersonal skills to interact effectively with team members, guests, and event organizers.
• Knowledge of food-service regulations and standards, and commitment to maintaining high safety and quality standards.
• Physical stamina and mobility, including the ability to move and lift heavy items, stand for long periods, and handle the physical demands of event setup and breakdown.
• Flexibility to work irregular hours, including evenings, weekends, and holidays, based on event scheduling needs.
• Ability to problem-solve under pressure and swiftly address challenges to maintain service quality and continuity.

Responsibilities

• Oversee event-space setup, ensuring the event plan is followed, including table arrangements, decor placement, and service stations.
• Lead and direct banquet servers during events, providing instructions and support to maintain high service standards and guest satisfaction.
• Serve as the primary point of contact for event organizers and guests, handling inquiries and promptly and professionally resolving issues.
• Coordinate food and beverage service timing with kitchen and bar staff to ensure seamless delivery and adherence to event schedules.
• Conduct pre-event briefings and post-event debriefings to review team performance, address issues, and gather feedback for improvement.
• Maintain inventory of supplies and equipment, and manage the cleaning and storage of banquet materials after events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed