Banking Specialist 2

Convergint•McAllen, TX

About The Position

Convergint is hiring a full-time Banking Service Technician to service and support existing customers through service calls, Customer Support Programs, and small projects. The role installs, programs, tests, repairs, and services banking drive-up, locksmith, electronic, ATM/TCR, remote-unit, audio, and video systems. It also involves troubleshooting equipment and software, performing preventative maintenance, completing installations and customer training, and responding to scheduled, emergency, and after-hours calls. The technician may support larger or more complex projects, mentor less experienced staff, and help identify project challenges and keep work within estimated costs and deadlines. The position serves customers in the San Antonio and Rio Grande Valley surrounding areas.

Requirements

High school diploma/GED or equivalent experience.
At least 3 years of experience with locksmithing, drive-up systems, CCTV, and ATMs/TCRs.
At least 3 years of Banking Specialist experience in a commercial, industrial, or facilities operation setting.
Strong knowledge of banking-industry drive-up, locking, and electronic systems.
Strong knowledge of DVRs and NVRs connected to remote systems.
Strong knowledge of mechanical and electrical systems.
Customer focus, including awareness of and responsiveness to customer needs and wants.
Advanced oral and written communication skills.
Adaptability and the ability to respond effectively to changes in situations or information.

Nice To Haves

At least 3 years of experience in one or more of the following industries: security, electronic, or banking equipment.

Responsibilities

Install, program, test, repair, and service drive-up, locksmith, electronic, ATM/TCR, remote-unit, audio, and video systems and equipment.
Troubleshoot, repair, and replace components of remote, audio, and video equipment; install, configure, and support network systems and equipment when needed.
Perform preventative maintenance and handle moderately complex installations, including making final connections, testing new units, and training customers.
Respond promptly to moderately complex customer service calls, scheduled maintenance calls, and emergency and after-hours service calls.
Identify potential project challenges, communicate them to appropriate parties, and help develop and implement strategies to minimize cost and schedule deviations.
Inspect completed work for compliance with specifications, requirements, and manufacturers' specifications, escalating the most complex issues.
Estimate costs, time, and materials for replacement equipment.
Clean, maintain, adjust, calibrate, and service equipment used in the role.
Perform work in accordance with state and local regulations, industry best practices, and company health and safety policies and procedures.
Mentor less experienced staff using technical knowledge, skills, and experience.
Communicate and collaborate with team members to improve operations; may advise management on customer satisfaction, product performance, installation techniques, standards, and product improvements.
Represent Convergint professionally and provide service intended to make the company the customer's first choice.
Keep informed about company policies and perform other duties as requested or required.
Participate in the Recruit Awesome People program by referring potential colleagues to the Talent Acquisition Team and hiring managers.