Banking Specialist 2

Convergint•Pleasanton, CA

7d•$45 - $53

About The Position

Convergint is seeking a full-time Banking Service Technician to service and support existing banking customers by responding to service calls, carrying out Customer Support Programs, and handling small projects. The role involves installation, programming, testing, repair, and maintenance of banking drive-up, locksmith, electronic, ATM/TCR, remote, audio, and video systems and equipment. The technician also responds to scheduled maintenance, emergency, and after-hours calls; supports customers with moderately complex installations; and may work on larger, more complex projects. The position serves customers in the surrounding areas of San Antonio and the Rio Grande Valley. The technician troubleshoots equipment and software, performs preventative maintenance, inspects completed work for compliance with specifications and applicable regulations, estimates replacement equipment costs and materials, and helps minimize project cost and schedule deviations. The role may include installing, configuring, and supporting network systems and equipment. The technician also mentors less experienced staff, collaborates with team members, and represents Convergint professionally while prioritizing customer service, safety, and company policies.

Requirements

High school diploma, GED, or equivalent experience.
At least 3 years of experience with locksmithing, drive-up systems, CCTV, and ATMs/TCRs.
At least 3 years of Banking Specialist experience in a commercial, industrial, or facilities operation setting.
Strong knowledge of drive-up, locking, and electronic systems specific to the banking industry.
Strong knowledge of Digital Video Recorders (DVRs) and Network Video Recorders (NVRs) connected to remote systems.
Strong knowledge of mechanical and electrical systems.
Customer focus, including awareness of and responsiveness to customer needs and preferences.
Advanced oral and written communication skills.
Adaptability and the ability to respond effectively to changes in situations or information.

Nice To Haves

At least 3 years of experience in one or more of the following industries: security, electronic, or banking equipment.

Responsibilities

Install, program, test, repair, and service banking drive-up, locksmith, electronic, ATM/TCR, remote, audio, and video systems and equipment.
Repair or replace damaged components of remote units and troubleshoot, repair, or replace remote, audio, and video equipment components.
Install, configure, and support network systems and equipment for assigned projects as needed.
Perform preventative maintenance and clean, maintain, adjust, calibrate, and service equipment used in the role.
Handle moderately complex installations of remote units, including alert systems, and complete final connections, testing, and customer training.
Respond promptly to moderately complex customer service calls, scheduled maintenance calls, and emergency and after-hours service calls.
Identify potential project challenges, communicate them to appropriate parties, and help develop and implement strategies to minimize cost and schedule deviations.
Inspect completed work for conformance with specifications, requirements, and applicable manufacturers' specifications; refer the most complex issues to higher levels.
Estimate costs, time, and materials for replacement equipment.
Execute work in accordance with state and local regulations, industry best practices, and company health and safety policies and procedures.
Mentor less experienced staff using technical knowledge, skills, and experience.
Communicate and collaborate with team members to improve operations; advise management on customer satisfaction, product performance, installation techniques, standards, and product improvements as appropriate.
Provide excellent customer service and help ensure Convergint is the customer's first choice for service.
Keep informed about company policies and maintain a professional image in appearance and behavior.
Participate in the Recruit Awesome People program by referring prospective colleagues to the Talent Acquisition Team and hiring managers.
Perform other duties and responsibilities as requested or required.