Banking Specialist 2

Convergint Career•Laredo, TX

About The Position

Convergint is hiring a full-time Banking Service Technician to service and support existing customers through service calls, Customer Support Programs, and small projects. The role installs, programs, tests, repairs, and maintains banking drive-up, locksmith, electronic, ATM/TCR, audio, video, and related systems and equipment. It also includes troubleshooting, moderately complex installations, customer support calls, preventive maintenance, project coordination, cost and materials estimates, quality inspections, and mentoring less experienced staff. The technician works with customers and team members to deliver effective service, follows applicable regulations and company safety policies, and represents Convergint professionally. Travel covers the surrounding areas of San Antonio and the Rio Grande Valley.

Requirements

High school diploma/GED or equivalent experience.
At least 3 years of experience with locksmithing, drive-up systems, CCTV, and ATMs/TCRs.
At least 3 years of Banking Specialist experience in a commercial, industrial, or facilities operation setting.
Strong knowledge of banking-industry drive-up, locking, and electronic systems.
Strong knowledge of DVRs and NVRs connected to remote systems.
Strong knowledge of mechanical and electrical systems.
Advanced oral and written communication skills.
Customer focus and the ability to respond effectively to changing situations.

Nice To Haves

At least 3 years of experience in one or more of the following industries: security, electronics, or banking equipment.

Responsibilities

Install, program, test, repair, and service banking drive-up, locksmith, electronic, ATM/TCR, audio, and video systems and equipment.
Troubleshoot, repair, and replace components of remote, audio, and video equipment, and install, configure, and support network systems when assigned.
Perform preventive maintenance and clean, maintain, adjust, calibrate, and service work equipment.
Mentor less experienced staff using technical knowledge and experience.
Handle moderately complex installations of remote units, including alert systems; complete connections, testing, and customer training for new units.
Respond promptly to customer service calls, scheduled maintenance, emergency calls, and after-hours service calls.
Identify project challenges, communicate them to relevant parties, and help implement strategies to control costs and meet deadlines.
Inspect completed work for conformance with specifications, requirements, and manufacturer standards.
Estimate costs, time, and materials for replacement equipment.
Follow state and local regulations, industry practices, and company health and safety policies and procedures.
Provide strong customer service and collaborate with team members to improve operations.
Advise management on customer satisfaction, product performance, installation techniques, standards, and potential product improvements.
Keep current on company policies, maintain a professional image, and perform other assigned duties.