Banking Specialist 2

Convergint•Laredo, TX

About The Position

Convergint is hiring a full-time Banking Service Technician to service and support existing customers by responding to service calls, carrying out Customer Support Programs, and completing small projects. The role installs, programs, tests, repairs, and services banking drive-up, locksmith, electronic, ATM/TCR, remote, audio, and video systems and equipment. It also involves troubleshooting and maintaining equipment, handling customer calls and scheduled or emergency service, and providing technical guidance to less experienced staff. The technician works across the surrounding areas of San Antonio and the Rio Grande Valley.

Requirements

Strong knowledge of drive-up, locking, and electronic systems specific to the banking industry.
Strong knowledge of DVRs and NVRs connected to remote systems.
Strong knowledge of mechanical and electrical systems.
Customer focus and the ability to identify and meet customer needs.
Advanced oral and written communication skills.
Adaptability and the ability to respond effectively to changes in situations or information.
High school diploma/GED or equivalent experience.
At least 3 years of experience with locksmithing, drive-up systems, CCTV, and ATMs/TCRs.
At least 3 years of Banking Specialist experience in a commercial, industrial, or facilities operation setting.

Nice To Haves

At least 3 years of experience in one or more of the following industries: security, electronic, or banking equipment.

Responsibilities

Install, program, test, repair, and service drive-up, locksmith, electronic, ATM/TCR, remote, audio, and video systems and equipment.
Troubleshoot, repair, and replace components of remote, audio, and video equipment, and install, configure, and support network systems and equipment when assigned.
Perform preventive maintenance and clean, maintain, adjust, calibrate, and service equipment.
Handle moderately complex installations, including installing remote alert systems, making final connections, testing units, and providing training.
Respond promptly to customer service calls, scheduled maintenance calls, and emergency and after-hours service calls.
Mentor less experienced staff using technical knowledge, skills, and experience.
Identify potential project challenges and help develop and implement strategies to limit cost and schedule deviations.
Inspect completed work for conformance with specifications, requirements, and manufacturers’ specifications.
Estimate the cost, time, and materials needed for replacement equipment.
Perform work in accordance with applicable state and local regulations, best practices, and company health and safety policies and procedures.
Provide excellent customer service and help ensure Convergint remains the customer's first choice for service.
Collaborate with team members to improve operations and, when appropriate, advise management on customer satisfaction, product performance, installation techniques, standards, and product improvements.
Stay informed about company policies and present a professional image.
Perform other duties and responsibilities as requested or required.