Banking Specialist 2

Convergint Career•McAllen, TX

About The Position

Convergint is seeking a full-time Banking Service Technician to service and support existing customers by responding to service calls, carrying out Customer Support Programs, and handling small projects. The role installs, programs, tests, repairs, and services banking drive-up, locksmith, electronic, ATM/TCR, remote, audio, video, and related equipment. It also involves troubleshooting, preventive maintenance, moderately complex installations, customer training, and support for network systems on assigned projects. The technician responds to scheduled maintenance, customer service, emergency, and after-hours calls; estimates costs, time, and materials for replacement equipment; inspects completed work for compliance with specifications and applicable regulations; and helps address project challenges and avoid cost or schedule deviations. The role mentors less experienced staff, collaborates with team members, maintains equipment and tools, and represents Convergint professionally while delivering customer-focused service. Travel is to surrounding areas of San Antonio and the Rio Grande Valley.

Requirements

High school diploma/GED or equivalent experience.
At least 3 years of experience with locksmithing, drive-up systems, CCTV, and ATMs/TCRs.
At least 3 years of Banking Specialist experience in a commercial, industrial, or facilities operation setting.
Strong knowledge of drive-up, locking, and electronic systems specific to the banking industry.
Strong knowledge of DVRs and NVRs connected to remote systems.
Strong knowledge of mechanical and electrical systems.
Advanced oral and written communication skills.
Customer focus and awareness of customer needs and wants.
Ability to respond effectively to changes in situations or information.

Nice To Haves

At least 3 years of experience in one or more of the following industries: security, electronic, or banking equipment.

Responsibilities

Install, program, test, repair, and service drive-up, locksmith, electronic, ATM/TCR, remote, audio, and video systems and equipment.
Troubleshoot, repair, or replace components of remote, audio, and video equipment.
Install, configure, and support network systems and equipment for assigned projects as needed.
Perform preventive maintenance and clean, maintain, adjust, calibrate, and service equipment used in the role.
Handle moderately complex installations of remote units, including alert systems; make final connections, test units, and train customers.
Respond promptly to customer service, scheduled maintenance, emergency, and after-hours service calls.
Mentor less experienced staff using technical knowledge, skills, and experience.
Identify potential project challenges, communicate them to appropriate parties, and assist with strategies to minimize cost and deadline deviations.
Inspect completed work for conformance with specifications, requirements, and applicable manufacturers' specifications.
Estimate costs, time, and materials for replacement equipment.
Follow state and local regulations, general best practices, and company health and safety policies and procedures.
Provide customer-focused service and communicate and collaborate with team members to improve operations.
Advise management, as appropriate, about customer satisfaction, product performance, installation techniques, standards, and product improvements.
Keep informed about company policies and maintain a professional image.
Perform other duties and responsibilities as requested or required.