Banking Specialist 2

Convergint Career•Pleasanton, CA

About The Position

Convergint is seeking a full-time Banking Service Technician to service and support existing customers by responding to service calls, carrying out Customer Support Programs, and handling small projects. The role installs, programs, tests, repairs, and services banking drive-up, locksmith, electronic, ATM/TCR, remote-unit, audio, and video systems and equipment. It also involves troubleshooting, preventive maintenance, customer support, moderately complex installations, and mentoring less experienced staff. The technician works with customers and teammates to deliver service, meet project requirements, and support Convergint’s customer-first culture. Travel is in the surrounding areas of San Antonio and the Rio Grande Valley. The stated expected compensation range is $45.00–$53.00 per hour, depending on experience.

Requirements

High school diploma/GED or equivalent experience.
At least 3 years of experience with locksmithing, drive-up systems, CCTV, and ATMs/TCRs.
At least 3 years of Banking Specialist experience in a commercial, industrial, or facilities operation setting.
Strong knowledge of drive-up, locking, and electronic systems specific to the banking industry.
Strong knowledge of DVRs and NVRs connected to remote systems.
Strong knowledge of mechanical and electrical systems.
Advanced oral and written communication skills.
Customer focus, including awareness of and responsiveness to customer needs and wants.
Adaptability and ability to respond effectively to changes in situations or information.

Nice To Haves

At least 3 years of experience in one or more of the following industries: security, electronics, or banking equipment.

Responsibilities

Install, program, test, repair, and service drive-up, locksmith, electronic, ATM/TCR, remote-unit, audio, and video systems and equipment.
Troubleshoot, repair, and replace components of remote, audio, and video equipment, including damaged remote-unit components.
Install, configure, and support network systems and equipment for assigned projects as needed.
Perform preventive maintenance and clean, maintain, adjust, calibrate, and service equipment used in the role.
Mentor less experienced staff using technical knowledge, skills, and experience.
Handle moderately complex installations for remote units, including alert systems; install new units and complete final connections, testing, and training.
Respond promptly to customer service calls, scheduled maintenance calls, and emergency and after-hours service calls.
Identify project challenges, communicate them to appropriate parties, and help develop and implement strategies to minimize cost and deadline deviations.
Inspect completed work for conformance with specifications, requirements, and applicable manufacturer specifications.
Estimate costs, time, and materials for replacement equipment.
Perform work in accordance with state and local regulations, best practices, and company health and safety policies and procedures.
Troubleshoot malfunctioning equipment or software systems to isolate and resolve problems.
Provide excellent customer service and help ensure Convergint remains the customer’s first choice for service.
Work with team members to improve operations; provide management with feedback or suggestions regarding customer satisfaction, product performance, installation techniques, standards, or product improvements.
Keep up to date on company policies and present a professional image.
Perform other duties and responsibilities as requested or required.