Banking Services Operations Associate II - Lockbox Processor

M&T Bank•Baltimore, MD

About The Position

Prepares and processes payments according to account specifications for Lockbox customers. The role includes opening and preparing deposits, entering deposit and check information, capturing check and document images, processing credit card transactions, and preparing completed deposits and customer data transmissions. The associate is also responsible for following company risk and regulatory standards, identifying risk-related issues for escalation, supporting an inclusive environment that reflects the M&T Bank brand, and maintaining internal control standards.

Requirements

High school diploma or equivalent (GED).
Minimum of 1 year of general work experience.

Responsibilities

Open and prepare deposits for processing using customer-specific documented instructions.
Key deposit batch information into the Lockbox application.
Capture check and document images using high-speed imaging equipment.
Complete data entry based on customer-specific documented instructions.
Complete check keying, including dollar amounts and MICR line information.
Process credit card transactions using the merchant services application.
Review and prepare completed deposits for return to the customer.
Prepare, balance, and send customer data transmissions.
Understand and adhere to the company’s risk and regulatory standards, policies, and controls in accordance with the company’s Risk Appetite.
Identify risk-related issues that need escalation to management.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points and issues raised by external regulators, as applicable.
Complete other related duties as assigned.