Senior Lockbox Processor

Western Alliance Bank•Las Vegas, NV

About The Position

As a Senior Receivables Processor, you will support the Bank’s Receivables Operation, which helps customers accept electronic and traditional paper-based payments. You will capture remittance information using technology services and transfer that information to output files and reports. Working with a team of Receivables Processors, you will help expedite payment collections and posting while providing professional, prompt, accurate service. The role focuses on data entry, quality control, and deposit balancing and reconciliation. You will support the Receivables Supervisor in delivering an efficient client experience, help manage daily workflow, and perform routine processing tasks. You may also assist with training and developing new employees, conduct advanced research, and handle high-value clients.

Requirements

At least 1 year of related experience in Branch Banking Operations or a similar field.
High school diploma.
Entry-level to intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management, and/or other commercial banking products and services.
Entry-level to intermediate knowledge of applicable regulatory and legal compliance obligations, rules, regulations, industry standards, and practices.
Experience in a back-office receivables operation.
Ability to use a 10-key keypad by touch and perform alphanumeric data entry accurately.
Entry-level speaking and writing communication skills.

Responsibilities

Capture remittance information and transfer it to output files and reports.
Support the collection and posting of customer payments.
Perform data entry, quality control, and deposit balancing and reconciliation.
Support the Receivables Supervisor in providing a prompt and efficient client experience.
Support daily workflow and help ensure smooth, efficient operations.
Sort mail, extract payments and correspondence, review payments for accuracy, and scan deposits using high-speed optical scanners.
Meet strict processing deadlines before designated cutoff times.
Assist with training and developing new employees.
Perform advanced research and, as applicable, handle high-value clients.