Banking Service Technician- Williamsburg, VA

Convergint Career•Williamsburg, VA

About The Position

Convergint is hiring a full-time Banking Service Technician in Williamsburg, Virginia. The technician troubleshoots, repairs, installs, and performs preventive maintenance on banking equipment, including alarm systems, CCTV, pneumatic and remote drive-up systems, ATMs, vaults, and safe deposit boxes. The role requires specialization in at least one of three areas: locksmithing, drive-up systems, or electronics. Work includes responding to scheduled, emergency, and after-hours service calls; installing and testing equipment; inspecting completed work; estimating replacement costs, time, and materials; and supporting customer satisfaction. The technician may install, configure, and support network equipment, mentor less experienced staff, and help identify project challenges. Work must comply with applicable regulations, manufacturer specifications, and company health and safety policies. Convergint describes its culture as colleague-first, inclusive, and focused on customer service, growth, accountability, and results.

Requirements

Working knowledge of drive-up, locking, and electronic systems specific to the banking industry.
Basic knowledge of Digital Video Recorders (DVRs) and Network Video Recorders (NVRs) connected to remote systems.
Solid knowledge of mechanical and electrical systems.
Strong oral and written communication skills.
Customer focus and ability to identify and meet customer needs.
Adaptability and ability to respond effectively to changing situations or information.
High school diploma/GED or equivalent experience.
Must be skilled in at least one specialization: locksmithing, drive-up systems, or electronics.

Nice To Haves

Technical diploma and/or equivalent trade experience, such as electrician experience.
One year of banking specialist experience in a commercial, industrial, or facilities operation setting.
Experience in electronic, fire alarm and life safety, and/or building automation industries.

Responsibilities

Install banking equipment and service existing customers by responding to service calls.
Install, repair, rebuild, and service remote drive-up systems and related audio and video equipment.
Handle banking locking mechanisms, from basic drawer locks to vaults, secure keyways, and other specialized systems.
Provide support for electrical and electronics projects; install, program, test, repair, and service related systems and equipment.
Troubleshoot, repair, or replace remote-unit components and drive-up audio and video equipment.
Install, configure, and support network systems and equipment for assigned projects when needed.
Perform preventive maintenance and clean, maintain, adjust, calibrate, and service work equipment.
Mentor less experienced staff using technical knowledge and experience.
Handle moderately complex installations, including remote-unit alert systems; make final connections, test new units, and train users.
Respond promptly to moderately complex customer service, scheduled maintenance, emergency, and after-hours calls.
Identify project challenges, notify appropriate parties, and help develop strategies to limit cost and schedule deviations.
Inspect completed work for compliance with specifications, requirements, and manufacturer specifications.
Estimate costs, time, and materials for replacement equipment.
Follow state and local regulations, best practices, and company health and safety policies and procedures.
Use troubleshooting skills to isolate and resolve equipment or software problems.
Provide excellent customer service and work with team members to improve operations.
May advise management on customer satisfaction, product performance, installation techniques and standards, and product improvements.
Stay informed about company policies, maintain a professional image, and perform other duties as requested or required.