Banking Service Technician- Williamsburg, VA

Convergint•Williamsburg, VA

About The Position

Convergint is hiring a full-time Banking Service Technician in Williamsburg, Virginia. The technician troubleshoots, repairs, and performs preventive maintenance on banking equipment, including alarm systems, CCTV, pneumatic drive-ups, ATMs, vaults, and safe deposit boxes. The role is part of a team and requires strong verbal, written, and interpersonal communication skills. The Banking Service Technician specializes in at least one of three areas: locksmithing, drive-up systems, or electronics. The role installs, programs, tests, repairs, and services banking systems and equipment; responds to customer service, scheduled maintenance, emergency, and after-hours calls; and performs work in accordance with applicable regulations, best practices, and company health and safety procedures. The technician may also support network systems, mentor less experienced staff, inspect completed work, estimate replacement costs and materials, and contribute to customer satisfaction and operational improvements.

Requirements

Working knowledge of drive-up, locking, and electronic systems specific to the banking industry.
Basic knowledge of Digital Video Recorders (DVRs) and Network Video Recorders (NVRs) connected to remote systems.
Solid knowledge of mechanical and electrical systems.
Customer focus, including awareness of and responsiveness to customer needs and wants.
Strong oral and written communication skills.
Adaptability and the ability to respond effectively to changes in situations or information.
High school diploma, GED, or equivalent experience.

Nice To Haves

Technical diploma and/or equivalent trade experience, such as electrician experience.
One year of previous banking specialist experience in a commercial, industrial, or facilities operation setting.
Experience in one or more of the following industries: electronic, fire alarm and life safety, or building automation.

Responsibilities

Install equipment and service existing customers by responding to service calls, with specialization in locksmithing, drive-up systems, or electronics.
Install, program, test, repair, and service banking drive-up, locksmith, and electronic systems and equipment.
Install, repair, rebuild, and service remote drive-up systems, including related audio and video equipment.
Handle locking mechanisms ranging from drawer locks to vaults, secure keyways, and other banking-specific systems.
Support electrical and electronics projects.
Troubleshoot, repair, and replace components of remote, audio, and video equipment; repair or replace damaged remote-unit components.
Install, configure, and support network systems and equipment for assigned projects when needed.
Perform preventive maintenance and clean, maintain, adjust, calibrate, and service equipment.
Handle moderately complex installations, including alert systems; make final connections, test new units, and provide training.
Respond promptly to customer service calls, scheduled maintenance calls, and emergency and after-hours service calls.
Identify potential project challenges, communicate them to appropriate parties, and help develop and implement strategies to limit cost and schedule deviations.
Inspect completed work for conformance with specifications, requirements, and applicable manufacturer specifications; refer the most complex issues to higher levels.
Estimate the cost, time, and materials required for replacement equipment.
Execute work in accordance with state and local regulations, general best practices, and company health and safety policies and procedures.
Use troubleshooting skills to isolate and fix problems in malfunctioning equipment or software systems.
Provide excellent customer service and help ensure Convergint remains the customer's first choice for service.
Work with team members to improve operations and, when appropriate, advise management on customer satisfaction, product performance, installation methods and standards, and product improvements.
Stay informed about company policies and present a professional image in appearance and behavior.
Perform other duties and responsibilities as requested or required.
Participate in the Recruit Awesome People program by referring potential candidates to the Talent Acquisition Team and hiring managers.