Banking Center Senior Relationship Banker, Bethany, CT

Santander•Bethany, MO

3d•$40,500 - $68,000

About The Position

This role is responsible for achieving sales, service, and operational goals for the Banking Center. The Senior Relationship Banker assists the Banking Center Manager with sales, customer service, P&L management, operations, and employee development, and assumes responsibility for the center when the manager is absent. The role works with existing clients and prospects to deepen relationships, increase share of wallet and market share, and support the center’s growth and profitability. The colleague processes routine banking transactions, prepares client information and applications for account openings, builds relationships through networking and prospecting, and uses lead-management tools such as Salesforce to document activities. They support operational standards and audits, ensure compliance with applicable laws and bank policies, and mentor colleagues in sales and service practices. The role may require travel to various Banking Centers within the region.

Requirements

High school diploma or General Education Degree (GED) required.
Working knowledge of all products and services.
Keep current with all systems used for branch transaction processing.
Demonstrated strong customer service skills and ability to support teamwork and create a positive working environment.
Ability to travel to various Banking Centers within the regions.
Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

Nice To Haves

Advanced degree (Associate's and/or Bachelor's).
3–4 years of customer service and needs-based banking sales experience preferred.
0–2 years of supervisory experience preferred.
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Responsibilities

Assist the Banking Center Manager with banking center sales, customer service, P&L management, operations, and employee development.
Assume responsibility for the Banking Center when the Manager is absent and ensure an exceptional client experience.
Achieve or exceed individual sales, service, and operational targets.
Process routine banking transactions accurately and prepare and compile client applications and information for account openings.
Network and prospect to build Centers of Influence (COIs), promote the bank brand, and create value.
Use lead-management tools and resources, such as Salesforce, to document activities.
Support the client segmentation strategy and implement sales, retention, and other bank initiatives that support growth and profitability.
Assist with required audits and operational standards.
Ensure compliance with federal and state laws and bank policies and procedures, and meet or exceed branch evaluation requirements.
Mentor and guide colleagues in following sales and service processes by demonstrating leadership and modeling expected behaviors.
Coach staff on cross-selling bank products and services.