Banking Center Senior Relationship Banker, Old Lyme, CT

Santander•Old Lyme, CT

2d•Onsite

About The Position

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. If you are interested in exploring the possibilities We Want to Talk to You!

Requirements

H.S. Diploma or General Education Degree (GED) required
3-4 years customer service and needs-based banking sales experience preferred
0-2 years supervisory experience preferred
Working knowledge of all products and services.
Keeps current with all systems used for branch transaction processing.
Demonstrates strong customer service skills and the ability to support teamwork, creating a positive working environment.
Ability to travel to various Banking Centers within the regions.
Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

Nice To Haves

Advanced degrees (Associates and/or Bachelor's)
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Responsibilities

Assists Banking Center Manager with achievement of banking center sales, customer service, P&L management, operations, and employee development.
Assumes responsibility for the banking center in the Manager’s absence and always ensures exceptional client experience.
Expected to achieve/ exceed individual sales, service & operations targets.
Responds to customers' needs by processing routine banking transactions accurately; prepare and compile client application/information to open accounts.
Build COI’s by networking and prospecting to propagate the bank brand and create value.
Successfully use lead management tools and resources to document activities, e.g., Salesforce.
Support segmentation strategy with existing clients by implementing sales, retention, and other bank initiatives to support Banking Center’s growth and profitability objectives.
Assist with the completion of required audits and operational standards.
Ensure compliance with Federal and State laws as well as bank policies and procedures. Meet/exceed branch evaluation requirements.
Provide mentorship and guidance to colleagues to adhere to sales and service process by demonstrating leadership skills and modeling the way.