Banking Center Senior Relationship Banker- Rocky Point, NY

Santander • Rocky Point, NY

1d • $40,500 - $68,000

About The Position

Webster Bank, a division of Santander Bank, N.A., is hiring a Banking Center Senior Relationship Banker. The role is responsible for achieving sales, service, and operational goals for a banking center and assumes responsibility for the center when the Banking Center Manager is absent. The Senior Relationship Banker works with clients and prospects to deepen relationships and grow market share, coaches colleagues on cross-selling bank products and services, and supports operational tasks and audit readiness.

The role also assists the Banking Center Manager with sales, customer service, profit-and-loss management, operations, and employee development. It involves processing routine banking transactions, preparing information for account openings, building referral relationships through networking and prospecting, using lead-management tools such as Salesforce, and supporting client segmentation, retention, and growth initiatives. The position requires compliance with applicable laws and bank policies, and may involve travel to banking centers within the region.

Requirements

• High school diploma or GED required.
• Three to four years of customer service and needs-based banking sales experience preferred.
• Zero or more years of supervisory experience preferred.
• Working knowledge of all products and services.
• Keep current with systems used for branch transaction processing.
• Strong customer service skills and the ability to support teamwork and create a positive working environment.
• Ability to travel to various banking centers within the regions.
• Legally authorized to work in the United States full-time without employer sponsorship to commence employment.

Nice To Haves

• Associate or bachelor’s degree preferred.
• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Responsibilities

• Assist the Banking Center Manager with banking center sales, customer service, P&L management, operations, and employee development.
• Assume responsibility for the banking center in the Manager’s absence and ensure an exceptional client experience.
• Achieve or exceed individual sales, service, and operations targets.
• Process routine banking transactions accurately and prepare and compile client information for account openings.
• Network and prospect to build centers of influence, promote the bank brand, and create value.
• Use lead-management tools and resources, such as Salesforce, to document activities.
• Support client segmentation through sales, retention, and other bank initiatives that advance growth and profitability objectives.
• Assist with required audits and operational standards.
• Ensure compliance with federal and state laws and bank policies and procedures, and meet or exceed branch evaluation requirements.
• Mentor and guide colleagues on sales and service processes by demonstrating leadership and modeling expected behaviors.
• Coach staff on cross-selling products and services and maintain working knowledge of bank products.

Benefits

• Competitive rewards package; benefits are described as supporting employees, their families, and well-being, with further details referenced in the Santander Benefits guide.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED