Part Time Banker I Salem NH Branch (30 hours)

Rockland Trust•Salem, NH

8d•$22 - $25•Onsite

About The Position

The Banker I works in a retail branch to provide customer service and financial guidance while supporting customer relationship development and the bank’s sales and service goals. The role handles day-to-day banking transactions, helps customers with accounts and products, identifies needs and recommends solutions, and makes qualified referrals to banking partners. The Banker also supports the branch team, contributes to a positive workplace and community presence, and follows operational, regulatory, and security procedures. This is a part-time position listed as 30 hours.

Requirements

Two-year degree or equivalent job experience.
At least one year of sales experience in a financial or retail environment.
Must be or become a Notary Public and NMLS certified.
Successfully pass the Level I Business Certification.
Proficiency in Microsoft Word and Excel and ability to operate a variety of office equipment.
Strong verbal and written communication skills.
Excellent organizational skills, with attention to detail and accuracy.
Strong sales orientation and ability to balance multiple priorities, adapt, and work in a team environment.
Ability to work intuitively and find creative solutions to problems.
Professionalism and ability to demonstrate tact and diplomacy.
Positive approach to interactions with customers and team members.
Ability to work within normal office requirements, including long periods of standing and continuous customer support.
Ability to lift and carry up to 50 pounds.
Willingness and ability to work a flexible week that may include weekends, as customer needs dictate.
Ability to complete required onboarding, job-specific, compliance, regulatory, operational, and continuing education training programs within established timeframes.

Nice To Haves

Two to four years of teller experience preferred.

Responsibilities

Support customer relationship development and transaction processing to help meet sales and service goals.
Open and process deposit and loan accounts; cash checks; balance the cash drawer; perform settlement procedures; and process withdrawals and deposits for consumer and business customers within established guidelines and authority.
Proactively cross-sell bank products and services using provided tools and tracking systems.
Make qualified referrals to business partners in investments, mortgage, cash management, and other areas.
Complete the home equity application process, communicate and follow up on application requirements, and complete closings.
Achieve individual and team sales and service goals and participate in sales promotions.
Use a needs-based consultative approach to recommend products and services that enhance customer relationships.
Answer routine and complex questions about accounts, products, services, policies, and procedures; troubleshoot issues and follow through to resolution.
Maintain product knowledge through available and required training.
Demonstrate ATM, Online Banking, and Mobile Banking self-service channels to customers.
Use Salesforce to document customer interactions, conversations, and follow-up.
Collaborate with the Branch Manager to foster a fun and respectful work environment.
Establish meaningful roots in the communities served by Rockland Trust.
Follow operational, regulatory, and security policies and procedures while balancing customer relationships with risk to the bank.
Take responsibility for additional reporting duties and responsibilities as required.